---
title: "Install the 8x8 Work and Engage Chrome extension for Salesforce"
slug: "install-the-8x8-work-and-engage-chrome-extension-for-salesforce"
updated: 2026-09-14T14:54:15Z
published: 2026-09-10T16:21:58Z
canonical: "help.8x8.com/install-the-8x8-work-and-engage-chrome-extension-for-salesforce"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Install the 8x8 Work and Engage Chrome extension for Salesforce

> [!NOTE]
> Note:
> 
> 8x8 Work and Engage for Salesforce is currently only available to Beta customers.

When using the **8x8 Work** and Engage integration for **Salesforce** for the first time, you must first add the **8x8 Integrations** extension from the Chrome web store.

**To add the extension:**

1. Add the extension directly using [this link](https://chromewebstore.google.com/detail/8x8-integrations/ofmkcokdnmjmnhfnbjecafgppgadljnh). -Or- Go to the [Chrome web store](https://chromewebstore.google.com/), and search for <8x8>. Select **8x8 Integrations** from the list of results.
2. Click **Add to Chrome**.
3. On the confirmation dialog, select **Add extension**.

A confirmation banner displays confirming the extension has been added to Chrome. You can manage your browser extensions by clicking **Extensions** in the **Tools** menu.

## Required permissions

You must allow the following permissions for the integration to work as expected:

### Allow pop-ups and redirects

1. Go to your browser **Settings > Privacy and security > Pop-ups and redirects**.
2. Click **Add** and enter <*https://cloud8.8x8.com*> and **Salesforce** to the list of allowed sites.

Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings is set to **Allow all**.

### Allow third-party cookies

1. Go to your browser **Settings > Privacy and security > Third-party cookies**.
2. Click **Add** and enter <*https://cloud8.8x8.com*> and **Salesforce** to the list of allowed sites.

Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default settings is set to **Allow all**.

Ensure that a pop-up blocker is not preventing new tabs from opening from **Salesforce**.

### Set the correct field-level security

The 8x8 Integration for **Salesforce** requires access to certain fields within **Salesforce**. To ensure correct access, see this [support article](https://support-portal.8x8.com/helpcenter/viewArticle.html?d=798d601d-8e3e-4a3f-8cd2-9f393c1f0fa4&amp;q=field%20level%20security&amp;hl=en&amp;c=1_40_73_48_210_).

### Add **Salesforce** trusted domains

You may need to add 8x8 as a trusted domain within **Salesforce**.

To add 8x8 as a trusted domain within **Salesforce**:

1. Go to **Setup**.
2. Type **Trusted URLs** in the search box and select it.
3. Click **New Trusted URL**.
4. Add *cloud8.8x8.com* to the allowlist.
5. Select the **iframe-src** checkbox.
6. Click **Save**.

### Check API permissions

In order for the integration to function, ensure the API permission is enabled for the required user profiles.

To enable the API permission:

1. Go to **Setup**.
2. Type **Profiles** in the search box and select it.
3. Select the user profile you wish to apply the API permission to, and click **Edit**.
4. Under **Administrative Permissions** of the user profile, ensure the **API Enabled** check box is selected.