---
title: "Introduced 8x8 Auto Dialer campaign metrics"
slug: "introduced-8x8-auto-dialer-campaign-metrics"
updated: 2026-07-23T10:07:29Z
published: 2026-07-23T10:07:29Z
canonical: "help.8x8.com/introduced-8x8-auto-dialer-campaign-metrics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduced 8x8 Auto Dialer campaign metrics

We are introducing new metrics in 8x8 Campaign Monitoring to understand the campaign status in real-time. For **8x8 Contact Center** supervisors, campaign metrics are key to understanding the success rate of a campaign. It allows them to see which campaigns have been most effective. The new campaign metrics are as follows:

| Report column | Description |
| --- | --- |
| Dialing Mode | Indicates if a campaign is dialing in Preview, Predictive, or Progressive dialing mode. |
| Max Attempts reached # | Indicates the number of records in a campaign that have reached their maximum attempts. |
| Max Attempts reached % | Indicates the percentage of the records in a campaign that have reached their max attempts. |
| Record Completed % | Indicates the percentage of records that have been completed dialing in a campaign. |

**To access the campaign details:**

1. Log in to the **(Undefined variable: 8x8VariablesSet.AgtConsole)** as a supervisor.
2. Open **Menu > Monitoring**.
3. Click the **Campaign Management** tab. See the new columns added to the table: Max Attempts reached #, Max Attempts reached %, and Record Completed %.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/campaign-metrics.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A16Z&se=2026-11-03T23%3A20%3A16Z&sr=c&sp=r&sig=bOK9cQ4RTwNFNFkWInWlX7dHWWyEvBODZ2Xy8lq24l4%3D)
4. Select any campaign from the list to view the **Campaign Details**.

The **Queue** and **Queue Dial Mode** details, such as preview, progressive, and predictive dialing modes are shown in the table.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/campaign-details.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A16Z&se=2026-11-03T23%3A20%3A16Z&sr=c&sp=r&sig=bOK9cQ4RTwNFNFkWInWlX7dHWWyEvBODZ2Xy8lq24l4%3D)