---
title: "Introduced 8x8 Contact Center new APIs"
slug: "introduced-8x8-contact-center-new-apis"
updated: 2026-07-23T10:07:29Z
published: 2026-07-23T10:07:29Z
canonical: "help.8x8.com/introduced-8x8-contact-center-new-apis"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduced 8x8 Contact Center new APIs

**8x8 Contact Center** introduces the **Call API** allowing **8x8 Contact Center** customers to place outbound calls for agents from an external (desktop-based) system. Agents can simply log into the **(Undefined variable: 8x8VariablesSet.AgtConsole)**, place it on a persistent connection, and handle calls from their external system. Prior to this release, **click-to-dial** was used to place outbound calls for the agent. Click-to-dial calls were initiated by agents from within the **(Undefined variable: 8x8VariablesSet.AgtConsole)** application.

The call API allows placing calls, dropping calls, dropping agents from a conference call, and more. It works in conjunction with the **Agent Status API** to change the status of the agent, and the **SAPI API** to publish events on the 8x8 platform. We have also added the following attributes to the SAPI API in this release:

- Additional granularity of the call status
- Additional granularity of the customer hung up reason
- Additional granularity about reasons for call abandonment

For details, refer to [Call API](https://developer.8x8.com/contactcenter/v1.0/reference/phone-calls), [Agent Status API](https://developer.8x8.com/contactcenter/v1.0/reference/agent-status), and [SAPI API](https://developer.8x8.com/8x8/docs/streaming-api) documentation.

## Features

The Call API provides the following capabilities:

- Places an outbound call to an agent, queue, and phone number.
- Drops a call for an agent.
- Drops a call for an agent on either line 1 or 2.
- Drops an agent from a conference call.
- Drops a call based on the call GUID (Globally Unique Identifier).
- Drops a call and bypasses the post-processing.
- Places a call with transaction codes from multiple lists.
- Provides [Click-to-Dial API](https://support.8x8.com/cloud-contact-center/virtual-contact-center/developers/8x8-contact-center-click-to-dial-api) parameters such as `ctl_userdata, extTransactionData`.

## Limitations

The Call API does not allow supervisors to monitor a call. As for agents, the Call API does not allow them to:

- Mute a call
- Transfer a call
- Control call recording such as pause and resume
- Create a conference call
- Add or remove external participants from a conference call