---
title: "Introduced Users"
slug: "introduced-users"
updated: 2026-07-15T13:49:33Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/introduced-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduced Users

The configuration of agents, supervisors, and administrators is now grouped under the **Users** tab in the navigation menu. This allows you to assign privileges of an agent and administrator to the same user, eliminating the need for separate login credentials. Use this tab to add users of all three types:

- Agents
- Administrators
- Supervisor

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VCCP_Users01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A17%3A59Z&se=2026-11-03T23%3A17%3A59Z&sr=c&sp=r&sig=2uMw1DuDm7I9Q4M4mPRPIwGX4gjH4Z3iYagOEUZKLbE%3D)

While adding a user, you get to determine if the user is an agent or an administrator, or both. For an administrator, you can also select the desired role.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VCCP_Users02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A17%3A59Z&se=2026-11-03T23%3A17%3A59Z&sr=c&sp=r&sig=2uMw1DuDm7I9Q4M4mPRPIwGX4gjH4Z3iYagOEUZKLbE%3D)

### Change of Behavior

We have moved the function of creating and configuring administrators from the **Security** tab to the **Users** tab.

For a detailed review of changes in configuring users, refer to [Changes in Configuring Users](/documentation/docs/changes-in-configuring-users).