---
title: "Introducing 8x8 Agent Workspace"
slug: "introducing-8x8-agent-workspace"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/introducing-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introducing 8x8 Agent Workspace

**8x8 Contact Center** now offers a streamlined experience for all agents by introducing the brand new **8x8 Agent Workspace**. This highly intuitive interface streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful. This clean new interface allows agents:

- To process interactions and manage their routine tasks with ease
- To focus on the task at hand by minimizing distractions
- To collaborate and engage with other agents and experts quickly
- To handle customer interactions more efficiently and effectively

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/agent-workspace.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/call-in-progress-screen-pop.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A15Z&se=2026-11-03T23%3A18%3A15Z&sr=c&sp=r&sig=2aVq4zF3%2B%2B82Tdx1exW9iYapunfonymgkLXElgo9cIM%3D)

Existing **8x8 Contact Center** customers can switch to the new agent experience and back to classic workspace without any delays. Admins can allow access to the **(Undefined variable: 8x8VariablesSet.AgtConsole)** or **8x8 Agent Workspace** or offer flexibility to switch between the two. If permitted, [agents can switch between the old and new experience](https://docs.8x8.com/8x8WebHelp/contact-center/agent-workspace/aw/change-experience-mode.htm) by enabling the settings in their profile.