---
title: "Log calls in 8x8 Work and Engage for Salesforce"
slug: "log-calls-in-8x8-work-and-engage-chrome-extension-for-salesforce-1"
updated: 2026-09-03T17:10:09Z
published: 2026-09-10T16:21:58Z
canonical: "help.8x8.com/log-calls-in-8x8-work-and-engage-chrome-extension-for-salesforce-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log calls in 8x8 Work and Engage for Salesforce

> [!NOTE]
> Note:
> 
> 8x8 Work and Engage for Salesforce is currently only available to Beta customers.

When a call ends, 8x8 Work and Engage for Salesforce automatically creates a call log in **Salesforce**. The log includes details such as the transaction ID, answer time, and call duration.

The system saves the call log as an Activity or Task. You can update the activity status as needed.

## Call log matching scenarios

Depending on the number of matching records, the system handles call logs as follows:

- **Single match**: If one matching record exists, the system saves the call log in the **Comments** field and associates it with the record as an Activity or Task. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/single-match(11).gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A53Z&se=2026-11-03T22%3A53%3A53Z&sr=c&sp=r&sig=%2FCfLMjUUe5qnm3YAr6dcS%2BGqgHdcbLXQZlkp0pV0K8w%3D)
- **Multiple matches**: If multiple matching records exist, no screen pop appears. The system saves the call log in the **Comments** field in **Salesforce** and associates it with the first record in the list. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/multi-match(6).gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A53Z&se=2026-11-03T22%3A53%3A53Z&sr=c&sp=r&sig=%2FCfLMjUUe5qnm3YAr6dcS%2BGqgHdcbLXQZlkp0pV0K8w%3D)
- **No match**: If no matching record exists, the system displays a message indicating that no match was found. The system logs the call in the **Comments** field. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/no-match(9).gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A53Z&se=2026-11-03T22%3A53%3A53Z&sr=c&sp=r&sig=%2FCfLMjUUe5qnm3YAr6dcS%2BGqgHdcbLXQZlkp0pV0K8w%3D)