---
title: "Log calls in 8x8 Work for Salesforce"
slug: "log-calls-in-8x8-work-for-salesforce"
updated: 2026-08-02T15:57:28Z
published: 2026-08-02T15:57:28Z
canonical: "help.8x8.com/log-calls-in-8x8-work-for-salesforce"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log calls in 8x8 Work for Salesforce

When a call ends, **8x8 Work for Salesforce** automatically creates a call log in **Salesforce**. The log includes details such as the transaction ID, answer time, and call duration.

The system saves the call log as an Activity or Task. You can update the activity status as needed.

## Call log matching scenarios

Depending on the number of matching records, the system handles call logs as follows:

- **Single match**: If one matching record exists, the system saves the call log in the **Comments** field and associates it with the record as an Activity or Task. ![salesforce-integration-single-match.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-integration-single-match.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)
- **Multiple matches**: If multiple matching records exist, no screen pop appears. The system saves the call log in the **Comments** field in **Salesforce** and associates it with the first record in the list. ![salesforce-integration-multi-match.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-integration-multi-match.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)
- **No match**: If no matching record exists, the system displays a message indicating that no match was found. The system logs the call in the **Comments** field. ![salesforce-integration-no-match.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-integration-no-match.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)

## Matching the call log to a record when Auto-selected possible match is enabled

> [!NOTE]
> Note
> 
> The **Auto-selected possible match** feature is enabled at the customer level by default.

When **Auto-selected possible match** is enabled, previewing a record in **Salesforce** automatically sets it as the match for the call log, even if another record was previously selected.

If you open multiple records during a call, the last record you view is matched to the call log.

To ensure the correct record is assigned, click **Select a matching record** from the **Phone** tab and choose the appropriate record before ending the call.

### Use case example

Let's say, as a user of **8x8 Work for Salesforce**, you are in the midst of contacting Emma from AcmeJets regarding an outstanding invoice. While previewing Emma's contact details, you receive a call from Pat, another customer. Upon answering the call, Pats contact details pop in a new tab. While talking to Pat, you select Emma's contact tab. Because the **Auto-selected possible match** feature is enabled, Emma is now selected as a possible match. When you end the call with Pat, because Emma is selected as a possible match, the call log is linked to Emma, although the call was originally linked to Pat. To ensure the call log is linked to the correct record, before you end the call, click **Select a matching record** from the **Phone** tab and select Pat from the list. After you wrap up the call, the call log pops and displays the selected record.

![salesforce-integration-auto-selected-match.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-integration-auto-selected-match.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)