---
title: "Log Calls"
slug: "log-calls"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/log-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log Calls

During or after a call, open the **Notes** tab of the call screen to enter notes and create an informative call log, which you can then access in **NetSuite**. You can log calls for unknown numbers as well as for existing contacts. In addition, you can select from a list of call outcome codes ([defined in your settings](/documentation/docs/define-call-result-codes)) to indicate how the call ended.

The best time to log a call is immediately after the call ends; use notes taken during the call to create a call log for future reference. If you do not log a call immediately after it ends, the blank call notes are available to edit in the **Call Log** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_CallLog.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A53Z&se=2026-11-04T00%3A57%3A53Z&sr=c&sp=r&sig=OBxQkWos2URkjjOx3SlraN3D0Q8%2F0wnYVGiGQRhsWeo%3D) tab of the app.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Call_Notes.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A53Z&se=2026-11-04T00%3A57%3A53Z&sr=c&sp=r&sig=OBxQkWos2URkjjOx3SlraN3D0Q8%2F0wnYVGiGQRhsWeo%3D)

**To log a call immediately:**

1. During a call, or after the call ends, go to the **Notes** tab of the call screen that remains open.
2. Finish entering information important to the call, and click **Save Call Log**.

**To log an unworked call:**

1. Open the **Call Log** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_CallLog.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A53Z&se=2026-11-04T00%3A57%3A53Z&sr=c&sp=r&sig=OBxQkWos2URkjjOx3SlraN3D0Q8%2F0wnYVGiGQRhsWeo%3D) tab of the app, and go to the **Unworked** sub-tab.
2. In the list of unworked calls, hover over the desired call, and click the **Notes** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_Notes.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A53Z&se=2026-11-04T00%3A57%3A53Z&sr=c&sp=r&sig=OBxQkWos2URkjjOx3SlraN3D0Q8%2F0wnYVGiGQRhsWeo%3D) icon.
3. Enter information important to the call, and click **Save and Close**.
4. Once you have logged all noteworthy calls, click the **Delete** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_Delete.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A53Z&se=2026-11-04T00%3A57%3A53Z&sr=c&sp=r&sig=OBxQkWos2URkjjOx3SlraN3D0Q8%2F0wnYVGiGQRhsWeo%3D) icon next to the name of the **Unworked** tab to clear the list.

**To access call logs:**

1. In the top menu bar of **NetSuite**, hover over the **Lists** tab to open a drop-down menu. Then, select the entity type you logged a call with (to find a contact, for example, you would open **Relationships > Contacts**).

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CallLog_Access.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A53Z&se=2026-11-04T00%3A57%3A53Z&sr=c&sp=r&sig=OBxQkWos2URkjjOx3SlraN3D0Q8%2F0wnYVGiGQRhsWeo%3D)
2. In the page of the entity type you selected, select or search for the contact or entity you logged a call with.
3. In the contact or entity record, go to **Actions > Show Activity** to open a window with recent call logs. The Title, Call result, and Comments fields of the call log are populated from the information you logged in **8x8 Work for NetSuite**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CallLog_Open.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A53Z&se=2026-11-04T00%3A57%3A53Z&sr=c&sp=r&sig=OBxQkWos2URkjjOx3SlraN3D0Q8%2F0wnYVGiGQRhsWeo%3D)