---
title: "Log in to 8x8 Contact Center app: Salesforce integration"
slug: "log-in-to-8x8-contact-center-app-salesforce-integration"
updated: 2026-07-22T15:16:22Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/log-in-to-8x8-contact-center-app-salesforce-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log in to 8x8 Contact Center app: Salesforce integration

You can log in to **8x8 Contact Center** app using both Individual System Sign-On and **Single Sign-On**.

## Log in to 8x8 Contact Center using Individual System Sign-On

You can log in to **8x8 Contact Center** using Individual System Sign-On.

1. Log in to your **Salesforce** account.
2. Go to **App launcher > Sales Console**.

> [!NOTE]
> Note:
> 
> The app names in **App launcher** may vary as they can be personalized by admins.
3. Click **8x8 Phone** (or the custom name set by the admin) from the bottom left corner of the page to launch the **8x8 Contact Center** app. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-pop.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A43Z&se=2026-11-03T22%3A54%3A43Z&sr=c&sp=r&sig=%2Fd8Dh4vITrI6d%2FbQQwkDyyUuqUetcrPnX3N6X09nxt4%3D) to open the app in a separate window.

> [!NOTE]
> Note:
> 
> In Classic mode, the **8x8 Contact Center** application opens in a separate window.

> [!NOTE]
> Note:
> 
> Make sure your browser is not blocking pop-ups.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-login.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A43Z&se=2026-11-03T22%3A54%3A43Z&sr=c&sp=r&sig=%2Fd8Dh4vITrI6d%2FbQQwkDyyUuqUetcrPnX3N6X09nxt4%3D)

1. At the prompt, enter your user ID and password to log in to the **8x8 Contact Center** application. Consult your supervisor for credentials. For details on agent status and an overview of the **8x8 Contact Center** app, refer to the [8x8 Agent Workspace User Guide](/documentation/docs/what-s-new-for-8x8-contact-center-agents-in-december-2025).

> [!NOTE]
> Note:
> 
> Multiple invalid login attempts may lock you out.
2. The app launches placing you on Break status. Change your status to Available or Work Offline.

## Log in to 8x8 Contact Center using Single Sign-On

You can log in to **8x8 Contact Center** using **Single Sign-On**.

1. Log in to your **Salesforce** account.
2. Go to **App launcher > Sales Console**.

> [!NOTE]
> Note:
> 
> The app names in **App launcher** may vary as they can be personalized by admins.
3. Click **8x8 Phone** (or the custom name set by the admin) from the bottom left corner of the page to open the **8x8 Contact Center** app. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/salesforce-login.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A54%3A43Z&se=2026-11-03T22%3A54%3A43Z&sr=c&sp=r&sig=%2Fd8Dh4vITrI6d%2FbQQwkDyyUuqUetcrPnX3N6X09nxt4%3D)
4. If you have the **Single Sign-On** (SSO) integration set up for your account the app launches placing you on Break status. Change your status to Available or Work Offline. For details on agent status, refer to the [8x8 Agent Workspace User Guide](/documentation/docs/what-s-new-for-8x8-contact-center-agents-in-december-2025).