---
title: "Log in to 8x8 Contact Center for ServiceNow"
slug: "log-in-to-8x8-contact-center-for-servicenow"
updated: 2026-07-23T10:07:17Z
published: 2026-07-23T10:07:17Z
canonical: "help.8x8.com/log-in-to-8x8-contact-center-for-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log in to 8x8 Contact Center for ServiceNow

Complete the following steps to log in to your integration.

**To log in to 8x8 Contact Center for ServiceNow:**

1. Log in to your integrated **ServiceNow** account. After you log in, the **8x8 Contact Center** integration app displays (and hovers) in a separate window. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/homepage.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A42Z&se=2026-11-03T23%3A20%3A42Z&sr=c&sp=r&sig=sSNYJwjyuAc5IFVUaKYFAFqpQnvkM7ftEZ3DjLRTRRc%3D)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/mapanel-login.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A42Z&se=2026-11-03T23%3A20%3A42Z&sr=c&sp=r&sig=sSNYJwjyuAc5IFVUaKYFAFqpQnvkM7ftEZ3DjLRTRRc%3D)

> [!NOTE]
> Note:
> 
> If the **8x8 Contact Center** control panel does not automatically display or if at any time during your session you inadvertently close it, click the **Phone** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-phone-servicenow-mapanel_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A42Z&se=2026-11-03T23%3A20%3A42Z&sr=c&sp=r&sig=sSNYJwjyuAc5IFVUaKYFAFqpQnvkM7ftEZ3DjLRTRRc%3D) icon at the top of your **ServiceNow** dashboard to bring it back.

> [!WARNING]
> Important:
> 
> If you are on Chrome and do not see **8x8 Contact Center for ServiceNow**, verify whether you have [configured Chrome for the integration](/documentation/docs/servicenow-overview-8x8-contact-center-for-servicenow#before-you-begin). Allow pop-up window to open and then click the URL before you click "Done" to relaunch the required pop-up for this application. If you still have not received the pop-up window, clear browsing data (cookies, and other site data) for the last number of hours to delete browsing data for all sites for that period.
2. Enter your **8x8 Contact Center** user ID and password in the relevant fields in the **8x8 Contact Center** integration app. You are now logged in to the integration app, and placed in the **On Break** status. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/status-on-break-mapanel.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A42Z&se=2026-11-03T23%3A20%3A42Z&sr=c&sp=r&sig=sSNYJwjyuAc5IFVUaKYFAFqpQnvkM7ftEZ3DjLRTRRc%3D)

> [!NOTE]
> Note:
> 
> Multiple invalid login attempts may lock you out of your integration app. Contact your admin to get access and for any additional support.

Select **Ready to work** to set your status to Available or select **Work Offline** if you want to complete tasks without being offered any customer interactions.