--- title: "Log in to 8x8 Work for Desktop" slug: "log-in-to-8x8-work-for-desktop" updated: 2026-07-23T10:07:08Z published: 2026-07-23T10:07:08Z canonical: "help.8x8.com/log-in-to-8x8-work-for-desktop" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Log in to 8x8 Work for Desktop To access **8x8 Frontdesk**, you must log into [**8x8 Work for Desktop**](/documentation/docs/what-s-new-in-the-8x8-work-for-desktop-web-8-32-release). If a user is enabled with **8x8 Frontdesk** functionality, then the app displays an additional **Frontdesk ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-frontdesk_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)** tab for receptionist privileges. 1. On your computer, download and install the [**8x8 Work for Desktop** app](https://support.8x8.com/cloud-phone-service/voice/work-desktop/download-8x8-work-for-desktop). 2. Launch the app to log in. 3. Enter your username and password.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/login-frontdesk.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D) 4. Click **Login**. The app launches. 5. From the navigation menu, select **Frontdesk ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-frontdesk_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)** to access the receptionist functionality. > [!NOTE] > Note: > > You can also use receptionist functionality using your activated deskphone. To switch to call using deskphone, click the **Call Using ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-call-using_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)** menu in the navigation bar and select **Deskphone ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-call-using-deskphone_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)** to place and receive calls using your deskphone. ## Tour the interface The **8x8 Work for Desktop** interface offers abilities to access your contacts, place and receive calls, chat with contacts, attend video meetings, [and more](https://support.8x8.com/@api/deki/files/21126/). The **8x8 Frontdesk** feature allows receptionists to receive calls and route them to the desired contacts within the company. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/frontdesk-interface-2.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D) - **Frontdesk tab**: Access the **8x8 Frontdesk** functionality. - **Status icon**: Set your presence status and other preferences. - **Incoming calls**: View an incoming call with callee details and greetings. - **Dial pad**: Dial numbers to call outside of your contact list. - **Contact directory**: Lists and sorts contacts within your company directory. The directory contains columns for mobile numbers and assigned 8x8 Work Direct Inward Dial (DID) numbers. - **Search contacts**: Search for contacts based on name, site, extension, and more. - **Filter by site**: Filter contacts based on site, and select the desired information columns to show in the **contact directory**. - **Contact presence**: Know whether a contact is available, busy, or offline. ## Set your presence status Use your profile to set your status and other desired settings. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/presence-status.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D) - ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-available_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)**Available**: Available for calls and chats - ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-dnd_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)**Do not disturb**: Busy, and forwards incoming calls to voicemail - ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-busy_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)**Busy**: Busy, but available for calls and chats - ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-on-a-call_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)**On a call** (status set automatically): Busy on a call or in an 8x8 meeting - ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-away_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)**Away**: Away from their desk or inactive for some time - ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-offline_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)**Invisible/Offline**: Appears as offline View presence status of contacts in the **contact directory**. You can view whether a contact is available for communication. ## Forward calls during a break If you need to step away from the desk, simply select the toggle for **Away from desk** at the bottom left hand corner of the app. Select to forward the calls temporarily to an auto attendant, a ring group or call queue. When you return, simply disable this option. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/fd-forward-calls.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A40Z&se=2026-11-03T22%3A13%3A40Z&sr=c&sp=r&sig=3qOjlu0yAXEyw5SNm0d2DtyGG1ChXMjs%2BSBeLIUGf3E%3D)