--- title: "Manage queues as an 8x8 Engage supervisor" slug: "manage-queues-as-an-8x8-engage-supervisor" updated: 2026-07-30T14:54:01Z published: 2026-07-30T14:54:01Z canonical: "help.8x8.com/manage-queues-as-an-8x8-engage-supervisor" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage queues as an 8x8 Engage supervisor As an **8x8 Engage** supervisor, you can select queues you wish to monitor and view queue-related metrics from **8x8 Work** apps. You can also view additional queue details in [**8x8 Supervisor Workspace**](/documentation/docs/sw-manage-queues) and [**8x8 Mobile Supervisor**](/documentation/docs/about-mobile-supervisor#features). **Select a queue to monitor** Enabling a queue for monitoring will allow you to view call metrics in **8x8 Work** apps, such as the number of interactions handled in a queue, the number of interactions pending in a queue, and the longest wait time for an interaction. You will also be able to view additional queue metrics in **8x8 Supervisor Workspace**, such as the number of interactions accepted by users for that queue, the number of abandoned interactions, and more. **To select a queue to monitor:** 1. [Log in](https://login.8x8.com/) to **8x8 Work** for Desktop/Web. 2. Click **My assigned queues** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D). The icon in the navigation menu changes to ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues-active_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D). ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/my-assigned-queues-super-selected.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) 3. From the list of queues, place a checkmark for the queue you wish to monitor. 4. Click **Confirm selections** to register your changes. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/confirm-super-queue-selection.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) In this example, the Sales outbound phone queue is added to your monitored list of assigned queues. **Filter and search for queues** As an **8x8 Engage** supervisor, you can filter queues in **8x8 Engage** by queue status and media type. You can also search for queues assigned to you. **To filter queues:** 1. [Log in](https://login.8x8.com/) to **8x8 Work** for Desktop/Web. 2. Click **My assigned queues** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D). The icon in the navigation menu changes to ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues-active_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D). 3. Search for your desired queue or select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-filter_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) to open the filters list. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/my-assigned-queues-filter.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) 4. From the filters list, you can search for a specific filter or select your desired queue status and/or media type. - Selecting the **Queue status** drop-down menu displays these filter options: - **Enabled**: Selecting this option displays the queues that are enabled and assigned to you. - **Disabled**: Selecting this option displays the queues that are disabled and assigned to you. - Selecting the **Media** drop-down menu displays these filter options: - **Inbound phone**: Selecting this option displays inbound phone queues assigned to you. - **Outbound phone**: Selecting this option displays outbound phone queues assigned to you. 5. After making your selection, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-filter-active_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) to close the filtering window. > [!NOTE] > Note: > > From the filtering window, click **Clear filters** to discard your filter selection. **View queue details in 8x8 Engage** As an **8x8 Engage** supervisor, you can view your assigned queues and queue details in **8x8 Engage**. **To view your assigned queues:** 1. [Log in](https://login.8x8.com/) to **8x8 Work** for Desktop/Web. 2. Click **My assigned queues** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D). The icon in the navigation menu changes to ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues-active_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D). 3. Navigate to the desired queue to view additional details, such as: ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/queue-details-supervisor.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) - The number of interactions currently being handled by users - The number of interactions waiting in a queue - The longest wait time for an interaction in a queue > [!NOTE] > Note: > > A yellow indicator ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-queue-no-users_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) appears next to a queue name if no users are logged in, but there are calls waiting in the queue. **View queue details in 8x8 Mobile Supervisor** As an **8x8 Engage** supervisor, you can also view a list of your assigned queues in **8x8 Mobile Supervisor**. **To view your assigned queues:** 1. Log in to **8x8 Work for Mobile** with your supervisor credentials. 2. The number of queues assigned to you is displayed next to **My Queues** at the bottom of the screen. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/my-queues-super-mobile.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) 3. Swipe up to view a detailed list of queues, along with the number of users assigned to each queue. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/my-queues-super-mobile-all.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) Tap the drop-down arrow ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-down-arrow-mobile.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A49Z&se=2026-11-03T20%3A49%3A49Z&sr=c&sp=r&sig=q3svZzZroXpbwoue3kRbFGLY83Mj7ZbBe0dYl7NB2Ok%3D) next to **My Queues** to exit the screen.