--- title: "Manage Speech Analytics licenses" slug: "manage-speech-analytics-licenses" updated: 2026-07-23T10:07:36Z published: 2026-07-23T10:07:36Z canonical: "help.8x8.com/manage-speech-analytics-licenses" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Speech Analytics licenses Administrators can manage **Speech Analytics features at the license level** in the 8x8 Admin Console. This allows you to control which AI capabilities are available to users based on the licenses assigned to their accounts. **Speech Analytics** was previously known as **Conversation IQ (CIQ)**. > [!NOTE] > Note: > > **Speech Analytics** was previously referred to as **Conversation IQ (CIQ)**. You can access this configuration in **Transcription Policy** > **CIQ Configuration**. ## Overview **Speech Analytics** features — previously known as **Conversation IQ (CIQ)** — can now be enabled individually instead of being bundled under a single license. This provides greater flexibility when configuring features across your organization. This functionality is available for users assigned to 8x8 UC X Series licenses. ## Available Speech Analytics features You can enable the following features: - **Summarization**: Automatically generate summaries of conversations. - **Action Items**: Identify follow-up tasks and commitments. - **Sentiment Analysis**: Detect positive or negative sentiment during interactions. - **Topics Matching**: Identify conversations that match predefined topics > [!WARNING] > Important > > - Transcriptions must be enabled before any other Speech Analytics features can be activated. > - Feature availability depends on the assigned license. > - The legacy CIQ license is no longer available for new customers and will be retired after existing customer renewals. **Speech Analytics feature availability** | Features | Application | | --- | --- | | | **8x8 Work for Desktop**/Web | 8x8 Supervisor Workspace — Interaction Retrieval | UC Quality Management (QM) and UC Speech Analytics (SA) | **8x8 Admin Console** — Recording | | **Transcription** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | | **Summarization** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-no-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) * | | **Action Items** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-no-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) * | | **Sentiment Analysis** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) * | | **Topics Matching** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) ** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) ** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) * and ** | | **Quality management** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-no-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-no-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-yes-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-no-option.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) | * The feature is anticipated in a future release, specifically in Q1 FY27. ** Customers whose license includes the topics feature will be able to view the top 5 topics. > [!NOTE] > Note > > - **UC Quality Management (QM)** licenses are assigned by administrators on the **User Profile** page 8x8 Admin Console. > - Access to the **UC Quality Management (QM)** or **UC Speech Analytics (SA)** app is available only with the Topics or Quality Management (QM) licenses. > - In 8x8 Supervisor Workspace - Interaction Retrieval, the available features are designed for 8x8 Engage supervisors ## Requirements Ensure the following prerequisites are met: - You have administrator access to the 8x8 Admin Console. - Your organization has purchased **Speech Analytics** add-on licenses. - The **Transcriptions** feature is enabled before additional Speech Analytics features can be activated. ## Open the CIQ Configuration page 1. Go to **Transcription Policy** in the **8x8 Admin Console** navigation menu. 2. Open the **CIQ Configuration** tab. 3. Choose a license from the **Current license** list. 4. Scroll to load all users associated with the selected license. > [!NOTE] > Note: > > Users associated with the selected license appear as enabled. Users shown in grey belong to other licenses. ![The Transcription and Speech Analytics Configuration page with the CIQ Configuration tab selected. The screen displays license selection, a searchable user list, and feature checkboxes for Transcriptions, AI Summarization, Action Items, and Sentiment Analysis](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ciq-configuration(2).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) ## Enable Speech Analytics features > [!NOTE] > Note: > > **Speech Analytics (CIQ)** features depend on **Transcriptions**. Enable **Transcriptions** before enabling **Speech Analytics (CIQ)** features. **Enable features for a single user** 1. Go to **Transcription Policy** > **CIQ Configuration**. 2. Select a license from the **Current license** list. 3. Scroll down the table to load all users. 4. Locate the user in the table. 5. Enable **Transcriptions**. All other **Speech Analytics** features become active. 6. Select the features you want to enable: - **Summarization** - **Action Items** - **Sentiment Analysis** - **Topics Matching** > [!NOTE] > Note: > > To select all features for a user, check the box next to their name. 7. Click **Save**. A message appears showing the progress while the changes are saved. > [!NOTE] > Note: > > You must first enable the **Transcriptions** feature to enable additional Speech Analytics features. ![Transcription & Speech Analytics Configuration page showing the CIQ Configuration tab with a list of users and checkboxes to enable Transcriptions and Action Items, for a specific user](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/enable-features-single-user.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) **Enable features for multiple users** 1. Go to **Transcription Policy** > **CIQ Configuration**. 2. Select a license from the **Current license** list. 3. Scroll down the table to load all users. 4. Locate the user in the table. 5. Select multiple users in the table. 6. Enable **Transcriptions**. All other Speech Analytics features become active. 7. Select the desired Speech Analytics features. > [!NOTE] > Note: > > To select all features for a user, check the box next to their name. 8. Click **Save**. ![Transcription Policy page showing bulk selection of users with checkboxes to enable features such as Transcriptions, Summarisation, Action Items, and Sentiment Analysis, with Save and Cancel options](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/enable-features-bulk.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) **Enable features for all users** 1. Go to **Transcription Policy** > **CIQ Configuration**. 2. Select a license from the **Current license** list. 3. Scroll down the table to load all users. 4. In the table header, select the **Transcriptions** checkbox. 5. Optionally select additional features from the column headers. ![Speech Analytics License (CIQ) table showing the Transcriptions column header checkbox used to enable transcriptions for all users](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/enable-additional-features-all-users.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) 6. Choose how to apply the changes if prompted: - Enable **Transcriptions** only for all users. Or - Enable **Transcriptions** and the select additional features for all users. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-AF1EXHIK.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) 7. Click **Update changes**, then **Save**. ## Disable Speech Analytics features 1. Locate the user in the table. 2. Clear the checkbox for the feature you want to disable. 3. Confirm the action, then click **Save**. > [!NOTE] > Note: > > To disable all features for a user, clear either **Transcriptions**, or the box next to their name. ## Search for a user Use the **Search user** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-MLTHJUAI.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A13Z&se=2026-11-03T22%3A52%3A13Z&sr=c&sp=r&sig=2%2FWOD8gNSjNVtgKDstPAa3gMxDmaK2zs7zcAdL7rk2k%3D) users field in the upper-right corner of the table to quickly locate a specific user. ## Notes and limitations - Only new customers can access the **Speech Analytics (CIQ) Configuration** tab. - The **Conversation IQ (CIQ)** license is no longer available for purchase by new customers: - Existing customers retain access until their next renewal. - At renewal, licenses transition to the new licensing model. - The **Conversation IQ (CIQ)** license will be retired after all existing customers complete the transition. - Customers with existing **bundled Conversation IQ** licenses continue to have access: - Renewals and expansions use the following licenses: - **UC Speech Analytics (SA)** - **UC Quality Management (QM)** - The number of **Speech Analytics (SA)** and **Quality Management (QM**) licenses can be configured independently and does not need to match the number of **UC** licenses. - For details on license transition and configuration, contact your account representative. For advanced configuration scenarios, see [Configure Quality Management and Speech Analytics for 8x8 Work.](/documentation/docs/configure-quality-management-and-speech-analytics-for-8x8-work-conversation-iq)