---
title: "Manage the custom dictionary"
slug: "manage-the-custom-dictionary"
updated: 2026-07-23T10:07:36Z
published: 2026-07-23T10:07:36Z
canonical: "help.8x8.com/manage-the-custom-dictionary"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage the custom dictionary

Admins can use the Custom Dictionary in 8x8 Admin Console to improve the accuracy of interaction transcriptions by defining specific terms, names, jargon, or industry-specific language that the default transcription service may misinterpret.

The custom dictionary improves the accuracy of call transcriptions by mapping frequently misidentified variations of terms to your preferred term, ensuring correct identification.

For example, if transcriptions incorrectly show "8x8" as "eight by eight" or "8 x 8", you can define 8x8 as the correct term and list variations in the dictionary. Future transcriptions will reflect the correct version.

**Add a term to the custom dictionary**

1. [Navigate](/documentation/docs/transcription-and-speech-analytics-configuration) to the **Transcription Policy** page.
2. Open the **Dictionary** tab.
3. Click **+ Add New** in the upper-right corner.
4. In the **Correct word** box, enter the term you want to use.
5. In the **Incorrect words** box, enter the incorrect variation and click **Add**. Repeat to add more.
6. From the **Transcription language** dropdown select the applicable language to which the dictionary is applied.
7. Click **Save**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-J85B6ICS.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D)

**Edit a term in the custom dictionary**

1. [Navigate](/documentation/docs/transcription-and-speech-analytics-configuration) to the **Transcription Policy** page.
2. Open the **Dictionary** tab.
3. Select the correct term and make changes to the incorrect words, or update the language assignment.
4. Click **Save**.

> [!NOTE]
> Note:
> 
> Use the **Search** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-0XCZ5XTB.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D) bar to quickly locate a correct or incorrect term in the corresponding list.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-AL9B1V1C.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D)

**Delete a term from the custom dictionary**

Navigate to the Transcription Policy page.

1. [Navigate](/documentation/docs/transcription-and-speech-analytics-configuration) to the **Transcription Policy** page.
2. Open the **Dictionary** tab.
3. Select the term you wish to delete.
4. Click **Delete** next to the entry.
5. Confirm the deletion when prompted.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-6G366LK5.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D)

**Export a custom dictionary**

Admins can export an existing dictionary in a CSV file:

1. [Navigate](/documentation/docs/transcription-and-speech-analytics-configuration) to the **Transcription Policy** page.
2. Open the **Dictionary** tab.
3. In the upper-right corner, click **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-GOT6WZWG.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D) > **Export CSV**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-13CU677S.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D)
4. Save the file to your device.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-03TKH3ZP.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D)

**Import terms into the custom dictionary**

Admins can importn dictionary terms for an existing CSV file:

1. [Navigate](/documentation/docs/transcription-and-speech-analytics-configuration) to the **Transcription Policy** page.
2. Open the **Dictionary** tab.
3. In the upper-right corner, click **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-MGCRSW0M.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D) > **Import CSV**.
4. In the **Import CSV** dialogue, click **Choose File** and select your CSV file.
5. Click **Import CSV**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-56ORUSCA.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D)

The existing content of the dictionary will be overwritten with the newly provided data.

> [!NOTE]
> Note
> 
> The file must be in CSV format and include the following columns:
> 
> - **Correct word**
> - **Incorrect word**
> - **Language** (optional)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-UJV7X4H5.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A41Z&se=2026-11-03T22%3A12%3A41Z&sr=c&sp=r&sig=TNjTzJgRzWe1UoxjtU3kasGS8t8RztmbtVgbamTiAEY%3D)