---
title: "Manage your call quality"
slug: "manage-your-call-quality"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/manage-your-call-quality"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your call quality

With **8x8 Work for Desktop**, you can track connection status and manage the audio quality of your inbound and outbound call.

**To monitor call quality connection:**

When you are on a call and you notice that the quality of your or the caller's microphone audio is poor, you can hover over the **Connection ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-call-quality-connection.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A40Z&se=2026-11-03T20%3A49%3A40Z&sr=c&sp=r&sig=%2FxhxfnEEshMUKBXasYHNaaz15dHNyNvPmnwWvmYSK3o%3D)** indicator to view the strength of the call connection.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/call-connection-strength.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A40Z&se=2026-11-03T20%3A49%3A40Z&sr=c&sp=r&sig=%2FxhxfnEEshMUKBXasYHNaaz15dHNyNvPmnwWvmYSK3o%3D)

- If the source of the other caller's problem is clear, you can tell the other caller that the call audio quality may be choppy or delayed.
- If you see that your own connection is experiencing a drop in strength, consider closing a few apps to restore better quality of your connection.

> [!NOTE]
> Note:
> 
> A call quality alert pop-up notification appears if the connection quality is bad suggesting to try closing some apps to improve call quality.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Call-alert-header.png?sv=2026-02-06&spr=https&st=2026-11-03T19%3A49%3A40Z&se=2026-11-03T20%3A49%3A40Z&sr=c&sp=r&sig=%2FxhxfnEEshMUKBXasYHNaaz15dHNyNvPmnwWvmYSK3o%3D)