---
title: "Manage your integration settings"
slug: "manage-your-integration-settings"
updated: 2026-09-08T13:45:06Z
published: 2026-09-08T13:45:06Z
canonical: "help.8x8.com/manage-your-integration-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your integration settings

## 

Integration settings allow you to control how the 8x8 Contact Center for Salesforce integration behaves during interactions. You can manage your integration settings at a user level. If an admin has configured settings in 8x8 Admin Console and denied users permission to edit, these settings will be disabled in the integration.

**To access your integration settings:**

1. Log in to the 8x8 Contact Center integration.
2. Click **Ready to work** or **Work Offline** to start the session.
3. Go to **Change status > My profile**.
4. In the window that displays, click the **Integrations** tab.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/access-integrations(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A44Z&se=2026-11-03T22%3A51%3A44Z&sr=c&sp=r&sig=tc5dGJuwRuHUouGJvO1kZ4vth15vrOwHoPfRavhG5YY%3D)

| **Settings** | **Description** | **Default state** |
| --- | --- | --- |
| Auto interaction log | This option allows the integration to automatically create a Salesforce Task containing a detailed log of interaction data. If **Complete** is set, then the default **Terminated** state will apply. If **Complete** is set and the interaction is abandoned before the **Complete** state is reached, the interaction log will be created on the default **Terminated** state. For more information, see the **Interaction log screen pop** section in this table. | Enabled with state **Terminated** selected. |
| Pop a record during an interaction | This option controls the screen pop behavior while handling multiple concurrent interactions. When enabled, during a second interaction, a single-match record screen pops. When disabled, during the second call, no contact screen pop displays. > [!NOTE] > **Note**: > > This feature is for inbound interactions only and **Inbound screen pop** must be enabled. | Enabled |
| Outbound screen pop | This option controls screen pop for outbound interactions. If enabled, when a user initiates an outbound interaction and a single-match record is found, then the matched record automatically displays. The matched record does not display if this option is disabled. | Enabled |
| Screen pop first record in list in multi-match | Automatically pop the first identified record in a multiple-match scenario when an inbound interaction is offered, or an outbound interaction is initiated. | Disabled |
| Inbound screen pop | This option controls screen pop for inbound interactions. Select one of the options to control when the screen pop displays for inbound interactions: - **Offered**: A single-match record automatically displays when an interaction is ringing. - **Connected**: A single-match record automatically displays when an interaction is connected. - **Never**: Single-matching records are not displayed for inbound interactions. | Offered |
| Search types | The integration searches Salesforce for existing selected record types. - Account - Contacts - Lead - Opportunity - Case - Include closed records | Enabled for: - Account - Contacts |