---
title: "Monitor calls using Agent Whisper"
slug: "monitor-calls-using-agent-whisper"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/monitor-calls-using-agent-whisper"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitor calls using Agent Whisper

We have now introduced the ability for contact center supervisors to barge in to active calls between agents and customers, listen in, coach or train agents live with Whisper feature. Supervisors can begin monitoring a live call handled by an agent any time during the call, speak to agents by initiating a 1:1 private conversation with the agent. The customer on call does not hear this conversation.

**To whisper during monitored calls:**

1. Click **Monitoring** from the Window Menu in **(Undefined variable: 8x8VariablesSet.AgtConsole)**.
2. In the Monitoring Window, select **Agent Management** tab. It lists all the agents you have permission to monitor.
3. Select the agent you wish to monitor and click **Monitor** link.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Monitoring01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)
4. In the Monitoring window, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_beginMonitor.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) icon next to the agent to begin monitoring.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Monitoring02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)

If the agent is on a call, you can listen in.
5. Click **Start Agent Whisper** to whisper to the agent. Agent hears a beep signaling the whisper session.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Monitoring03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)
6. To end whisper, click **End Agent Whisper**.
7. Click **Finish Monitoring**.