---
title: "Manage users"
slug: "okta-manage-users"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/okta-manage-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage users

When you make changes to **Okta** users assigned to the integration, your changes are automatically and quickly reflected in **8x8 Admin Console** without any need for you to update manually in two user management systems.

In addition to [standard user attribute changes](/documentation/docs/manage-users-1#user-attribute), **8x8 integration with Okta** also syncs [user activation status](/documentation/docs/manage-users-1#activation); you can deactivate or reactivate a user in **Okta** to change their activation status in 8x8 **8x8 Admin Console** as well.

> [!NOTE]
> Note:
> 
> User updates synchronize from **Okta** to 8x8, but not vice versa.

**Update Users**

From **Okta**, you can make changes to user details that then carry over to **8x8 Admin Console**.

**To update user attributes:**

1. Under **Directory** in **Okta**, search for the name of the user to change.
2. From the search results, click the name of the desired user.
3. In the **Applications** sub-tab of the user details, the presence of the **8x8 integration with Okta** app in the list indicates that the integration is already assigned to the user.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ManageUser_UserApps.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)
4. In the **Profile** sub-tab of the user, click **Edit** above the list of user attributes to begin editing.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ManageUser_EditProfile.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)
5. Make the needed updates, such as a change of phone number or last name, and save.
6. If the attributes you changed are among the mapped user attributes specified in **8x8 integration with Okta** settings, you see the changes reflected in **8x8 Admin Console** after you save in **Okta**.

**Deactivate and Reactivate Users**

When you deactivate or reactivate a user in **Okta**, the change quickly carries over to **8x8 Admin Console**, disabling or enabling the user's 8x8 services.

**To deactivate or reactivate a user:**

1. Under **Directory** in **Okta**, search for the name of the user to change.
2. From the search results, click the name of the desired user.
3. In the user details, click **More Actions** to open a drop-down menu.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ManageUser_Deactivate.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)
4. From the drop-down, you can choose to deactivate an active user, or reactivate an inactive user.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ManageUser_CMActiveInactive.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)
  - If deactivated, the user shows as grayed out in **8x8 Admin Console**.
  - If reactivated, the user receives a password reset email. Once the user resets their password and logs in, they show as active in **8x8 Admin Console**.