---
title: "Open emails in 8x8 Work for G Suite"
slug: "open-emails-in-8x8-work-for-g-suite"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/open-emails-in-8x8-work-for-g-suite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open emails in 8x8 Work for G Suite

When you open an email in Gmail, the Communication Panel automatically searches contacts based on your settings. Through **8x8 Work for G Suite**, you can see:

- Information from the Google directory.
- The availability status according to **Google Calendar** (assuming you have basic access to viewing their free/busy calendar status).
- Your next meetings with the person based on your calendar.
- Any matching contact records from Salesforce if you are also logged in to Salesforce.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GS_OpenEmail.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A11Z&se=2026-11-03T23%3A20%3A11Z&sr=c&sp=r&sig=0XU4yXxMYH9E1OW%2BmP3bQo3efhitgLcTwl4%2BtHP6xeg%3D)

To perform the searches for someone else in the email thread, simply select the **People in this thread** drop-down and select the email address you’d like to search. Note that we do not expand group addresses.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GS_PeopleInThreadList.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A11Z&se=2026-11-03T23%3A20%3A11Z&sr=c&sp=r&sig=0XU4yXxMYH9E1OW%2BmP3bQo3efhitgLcTwl4%2BtHP6xeg%3D)

While reviewing the search results, you can click the **Search** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_Search_18x18(4).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A11Z&se=2026-11-03T23%3A20%3A11Z&sr=c&sp=r&sig=0XU4yXxMYH9E1OW%2BmP3bQo3efhitgLcTwl4%2BtHP6xeg%3D)icon to open the matching record in a new tab. For Salesforce, we take you directly to the matching contact record. For **G Suite**, we open a new tab with your email filtered to the address.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GS_PeopleInThreadOpen.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A11Z&se=2026-11-03T23%3A20%3A11Z&sr=c&sp=r&sig=0XU4yXxMYH9E1OW%2BmP3bQo3efhitgLcTwl4%2BtHP6xeg%3D)