---
title: "Optimized Call Quality"
slug: "optimized-call-quality"
updated: 2026-07-23T10:07:29Z
published: 2026-07-23T10:07:29Z
canonical: "help.8x8.com/optimized-call-quality"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Optimized Call Quality

We now allow agents to input their location (current country), which hints the system about an agent's location and optimizes call quality and routing. Administrators can specify an agent's location in **8x8 Configuration Manager**. This is reflected in the agent profile in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. Agents have the flexibility to change the location as desired.

**In 8x8 Configuration Manager:**

1. Select to edit an agent from the list of users.
2. In the **General** tab, select the **Current Country** from the available options, and save.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/OptimizedCallrountingCM.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A02Z&se=2026-11-03T23%3A18%3A02Z&sr=c&sp=r&sig=epotWnnvkywCtspYOPDbbpHoSuv0ChB%2BhzEHeHhb4QM%3D)

When the agent logs in, they can see this country selection in their profile.

**In (Undefined variable: 8x8VariablesSet.AgtConsole):**

1. Go to **Menu > Profile**.
2. Select the **Current Country** from the available options and save.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/OptimizedCallrountingAGUI.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A02Z&se=2026-11-03T23%3A18%3A02Z&sr=c&sp=r&sig=epotWnnvkywCtspYOPDbbpHoSuv0ChB%2BhzEHeHhb4QM%3D)