---
title: "Overview: 8x8 Contact Center for Freshdesk"
slug: "overview-8x8-contact-center-for-freshdesk"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/overview-8x8-contact-center-for-freshdesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Contact Center for Freshdesk

**8x8 Contact Center for Freshdesk** offers multichannel integration with **Freshdesk**, allowing you to set up quickly and combine the benefits of **Freshdesk** with the capabilities of **8x8 Contact Center**. The integration supports communication with customers via phone, chat, and voicemail channels, allowing you to access data from **Freshdesk** through an integrated **8x8 Agent Workspace**. **8x8 Contact Center for Freshdesk** provides key information about each customer interaction, giving you insight into the full customer experience and allowing you to access detailed records of communications with each customer. During an inbound interaction, **8x8 Contact Center for Freshdesk** tracks whether the caller is an existing user by searching **Freshdesk** records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

**8x8 Contact Center**’s custom screen pop integration with **Freshdesk** offers the following benefits:

- Out-of-the-box integration with minimal custom development work.
- Tools that help provide agents with up-to-date information and knowledgeable service.

## Audience

This guide is intended for **Freshdesk** agents who use version 1.0 of **8x8 Contact Center** (VCC) integration with **Freshdesk**.

## Availability

**8x8 Contact Center for Freshdesk** is currently available in the United States and the United Kingdom.

## Features

Using **8x8 Contact Center for Freshdesk**, you can:

- Manage customer phone calls as an agent.
- Take advantage of phone, chat, and voicemail media support for communications.
- Manage customer phone calls and chat requests from the integrated interface.
- Increase agent productivity with integrated one-click dialing.
- Get instant access to customer records via screen pop.
- View real-time queue status and process interactions efficiently.
- Track history of customer interactions via call logs and chat logs.
- Set your status to accept or block interactions.
- Check the status of other agents and communicate via phone or chat.
- Perform warm/cold call transfers between agents. This feature is only available in **8x8 Agent Workspace**.

## Limitations

**Single Sign-On** functionality is not supported for **Freshdesk**.

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

**8x8 Contact Center for Freshdesk** supports the following objects in **Freshdesk**:

- Contacts
- Company