---
title: "Overview: 8x8 Contact Center for HubSpot"
slug: "overview-8x8-contact-center-for-hubspot"
updated: 2026-09-21T08:04:02Z
published: 2026-09-21T08:04:02Z
canonical: "help.8x8.com/overview-8x8-contact-center-for-hubspot"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Contact Center for HubSpot

The 8x8 Contact Center for HubSpot Integration offers seamless, out-of-the-box connectivity with minimal setup. It enhances agent efficiency with features like Screen-Pop for contextual CRM insights, automated interaction logging, click-to-call functionality, and automated record creation for unmatched workflow efficiency. A self-service portal allows easy configuration and customization, ensuring tailored CRM integration to meet business needs.

## Audience

This guide is intended for HubSpot agents using the 8x8 Contact Center integration for HubSpot.

## Availability

- The 8x8 Integration for HubSpot is available in the United States, the United Kingdom, Australia, and New Zealand.
- The 8x8 Integration for HubSpot is compatible with HubSpot Enterprise.

## Features

8x8 Contact Center for HubSpot offers the following features:

- Out-of-the-box integration with minimal setup required.
- **Screen-pop and contextual information**: Automatically retrieve and present HubSpot records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
- **Interaction logging and history**: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as call duration, call recording, and SMS transcript.
- **Automated record creation**: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
- **Configuration and customization**: Configure CRM Integration workflows via a self-service administration portal.

## Limitations

The integration doesn’t currently support click-to-dial.

## Supported CRM objects

The 8x8 integration for HubSpot currently supports the **Contact** object in HubSpot.

## Browser requirements

8x8 Contact Center for HubSpot is supported on the following browsers:

- Google Chrome
- Microsoft Edge

## Before you begin

- Install the 8x8 Contact Center integration.
- Gather the login credentials of your HubSpot account.
- Gather the login credentials of your 8x8 8x8 Contact Center agent account.
- Gather the online 8x8 Contact Center domain your organization uses.
- Gather the Client ID of 8x8 Contact Center for HubSpot from your admin.
- Ensure you have access to Service, Contacts, and Marketing.
- Under Marketing, the minimum requirements include turning on Lists.