---
title: "Overview: 8x8 Contact Center for NetSuite"
slug: "overview-8x8-contact-center-for-netsuite"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/overview-8x8-contact-center-for-netsuite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Contact Center for NetSuite

**8x8 Contact Center for NetSuite** offers multichannel integration with **NetSuite**, allowing you to set up quickly and combine the benefits of **NetSuite** with the capabilities of **8x8 Contact Center**. The integration supports communication with customers via phone, chat, and voicemail channels and thus allows you to access data from **NetSuite** through an integrated **8x8 Agent Workspace**. **8x8 Contact Center for NetSuite** provides key information about each customer interaction, giving you insight into the full customer experience so you can access detailed records of communications with each customer.

During an inbound interaction, **8x8 Contact Center for NetSuite** tracks whether the caller is an existing user by searching **NetSuite** records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

**8x8 Contact Center**’s custom **screen pop** integration with **NetSuite** offers the following benefits:

- Out-of-the-box integration with minimal custom development work
- Tools that help provide agents with up-to-date information and knowledgeable service

## Audience

This guide is intended for **NetSuite** agents who use version 3.1 of **8x8 Contact Center** integration with **NetSuite**.

## Availability

8x8 integration with **NetSuite** is currently available in the United States, the United Kingdom, and Australia and New Zealand.

## Features

Using **8x8 Contact Center** for **NetSuite**, you can:

- Take advantage of phone, chat, and voicemail media support for communications.
- Manage customer phone calls and chat requests from the integrated interface.
- Get instant access to customer records via **8x8 Contact Center for NetSuite**.
- View real-time queue status and process interactions efficiently.
- Track history of customer interactions via call logs and chat logs.
- Set your status to accept or block interactions.
- Check the status of other agents and communicate via phone or chat.
- Perform warm/cold call transfers between agents.

## Limitations

The **NetSuite** integration can only be launched in a floating window.

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

**8x8 Contact Center for NetSuite** supports the following objects in **NetSuite**:

- Contact
- Customer
- Lead
- Prospect
- Employee
- Vendor
- Partner
- Case