---
title: "Overview: 8x8 Contact Center for Pipedrive"
slug: "overview-8x8-contact-center-for-pipedrive"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/overview-8x8-contact-center-for-pipedrive"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Contact Center for Pipedrive

**8x8 Contact Center for Pipedrive** offers multichannel integration with **Pipedrive**, allowing you to set up quickly and combine the benefits of **Pipedrive** with the capabilities of **8x8 Contact Center for Pipedrive**. The integration supports communication with customers via phone, chat, and voicemail channels and thus allows you to access data from **Pipedrive** through an integrated **8x8 Agent Workspace**. **8x8 Contact Center for Pipedrive** provides key information about each customer interaction, giving you insight into the full customer experience so you can access detailed records of communications with each customer.

During an inbound interaction, **8x8 Contact Center for Pipedrive** tracks whether the caller is an existing user by searching **Pipedrive** records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

**8x8 Contact Center**’s custom **screen pop** integration with **Pipedrive** offers the following benefits:

- Out-of-the-box integration with minimal custom development work
- Tools that help provide agents with up-to-date information and knowledgeable service

## Audience

This guide is intended for **Pipedrive** agents who use version 1.0 of **8x8 Contact Center for Pipedrive**.

## Availability

**8x8 Contact Center for Pipedrive** is currently available in the United States and the United Kingdom.

## Features

Using **8x8 Contact Center for Pipedrive**, you can:

- Manage customer phone calls as an agent.
- Take advantage of phone, chat, and voicemail media support for communications.
- Manage customer phone calls and chat requests from the integrated interface.
- Increase agent productivity with integrated one-click dialing.
- Get instant access to customer records via **screen pop**.
- View real-time queue status and process interactions efficiently.
- Track history of customer interactions via call logs and chat logs.
- Set your status to accept or block interactions.
- Check the status of other agents and communicate via phone or chat.
- Increase agent productivity with integrated one-click dialing.
- Perform warm/cold call transfers between agents. This feature is only available in **8x8 Agent Workspace**.

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

**8x8 Contact Center for Pipedrive** supports the **People** object in **Pipedrive**.