---
title: "Overview: 8x8 Contact Center for Vtiger"
slug: "overview-8x8-contact-center-for-vtiger"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/overview-8x8-contact-center-for-vtiger"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Contact Center for Vtiger

**8x8 Contact Center for Vtiger** offers multichannel integration with **Vtiger**, allowing you to set up quickly and combine the benefits of **Vtiger** with the capabilities of **8x8 Contact Center**. The integration supports communication with customers via phone, chat, and voicemail channels and thus allows you to access data from **Vtiger** through an integrated **8x8 Contact Center** app. **8x8 Contact Center for Vtiger** provides key information about each customer interaction, giving you insight into the full customer experience so you can access detailed records of communications with each customer.

During an inbound interaction, **8x8 Contact Center for Vtiger** tracks whether the caller is an existing user by searching **Vtiger** records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

**8x8 Contact Center**’s custom **screen pop** integration with **Vtiger** offers the following benefits:

- Out-of-the-box integration with minimal custom development work
- Tools that help provide agents with up-to-date information and knowledgeable service

## Audience

This guide is intended for **Vtiger** agents who use version 1.0 of **8x8 Contact Center** integration with **Vtiger**.

## Availability

8x8 integration with **Vtiger** is currently available in the United States and the United Kingdom.

## Features

- Using Virtual Contact Center for **Vtiger**, you can:
- Take advantage of phone, chat, and voicemail media support for communications.
- Manage customer phone calls and chat requests from the integrated interface.
- Get instant access to customer records via **screen pop**.
- View real-time queue status and process interactions efficiently.
- Track history of customer interactions via call logs and chat logs.
- Set your status to accept or block interactions.
- Check the status of other agents and communicate via phone or chat.
- Perform warm/cold call transfers between agents. This feature is only available in **8x8 Agent Workspace**.

## Limitations

The **Vtiger** integration:

- Does not currently support click-to-dial.
- Can only be launched in a floating window.

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

**8x8 Contact Center for Vtiger** supports the following objects in **Vtiger**:

- Account
- Contact
- Lead
- User