---
title: "Overview: 8x8 Contact Center for Zoho"
slug: "overview-8x8-contact-center-for-zoho"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/overview-8x8-contact-center-for-zoho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Contact Center for Zoho

The **8x8 Contact Center** for **Zoho** integration offers seamless, out-of-the-box connectivity with minimal setup. It enhances agent efficiency with features like **screen pop** for contextual CRM insights, automated interaction logging, click-to-call functionality, and automated record creation for unmatched workflow efficiency. A self-service portal allows easy configuration and customization, ensuring tailored CRM integration to meet business needs.

## Audience

This guide is intended for **Zoho** agents using the **8x8 Contact Center** (VCC) integration for **Zoho**.

## Availability

- The 8x8 integration for Zoho is available in the United States, the United Kingdom, Australia, and New Zealand.
- The 8x8 integration for Zoho is compatible with Zoho Standard, Professional, Enterprise, and Ultimate.

## Features

- Out-of-the-box integration with minimal setup required.
- Support for SMS channels.
- Support for WhatsApp channels.
- **Screen pop and contextual information**: Automatically retrieve and present Zoho records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
- **Interaction logging and history**: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as call duration, call recording, and SMS transcript.
- **Automated record creation**: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
- **Click to call**: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time.
- **Configuration and customization**: Configure CRM Integration workflows via a self-service administration portal.

## Limitations

- Single Sign-On functionality is not supported for Zoho.
- The 8x8 integration currently only supports Zoho CRM using the following URLs:
  - [crm.zoho.com](http://crm.zoho.com)
  - [crm.zoho.com.eu](http://crm.zoho.com.eu)
  - [crm.zoho.com.uk](http://crm.zoho.com.uk)
  - [crm.zoho.com.au](http://crm.zoho.com.au)
  - [crmplus.zoho.com](http://crmplus.zoho.com)
  - [crmplus.zoho.com.eu](http://crmplus.zoho.com.eu)
  - [crmplus.zoho.com.au](http://crmplus.zoho.com.au)
- Zoho CRM developer version or Zoho One are not supported.
- Limitations related to SMS support:
  - We currently don't support SMS messaging to short code numbers. We support messaging to toll-free and regular phone numbers.
  - We don't support MMS.
  - SMS messaging doesn't support images or emojis. It is plain text only.
  - Customer responses to agent initiated messages are not directed to the agent unless a dedicated SMS queue is set up for the agent.
  - Group messaging is currently not supported for outbound SMS.
  - For outbound SMS, an SMS channel must be set up with a number for that region.
  - To send a message while on a call, there must be a disposition code set up.
  - Alphanumeric sender ID’s are not available.
- Limitations related to WhatsApp support:
  - Agents cannot initiate outbound WhatsApp messages.
  - Agents cannot send images to customers; they can only receive images. The images sent by the agent will not be received by the customer.
  - When a .txt file is sent, its content appears directly in the conversation and interaction log instead of as a file attachment or link.
  - Attachments such as images, video recordings, GIFs, and documents are not supported in the interaction log. They appear as links, but cannot be accessed or opened.
  - When **Enable Translation** is turned on, emojis sent by external users are not transferred to the agent.
  - Voice notes are not supported in the interaction log.
  - Location pins are not supported in the interaction log.

## Browser requirements

This integration is only supported in Google Chrome because it uses a Chrome extension to connect with Zoho.

## Supported CRM objects

8x8 Contact Center for Zoho supports the following objects in Zoho:

- Account (enabled by default)
- Contact (enabled by default)
- Lead (disabled by default)
- Vendor (disabled by default)