---
title: "Overview: 8x8 integration for Copper"
slug: "overview-8x8-integration-for-copper"
updated: 2026-07-23T10:07:36Z
published: 2026-07-23T10:07:36Z
canonical: "help.8x8.com/overview-8x8-integration-for-copper"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 integration for Copper

**8x8 Work** and **8x8 Contact Center** integration with **Copper** brings phone communication through a dialer to your **Copper** environment. The application launches conveniently from your **Copper** dashboard, allowing you to combine the benefits of **Copper** with the capabilities of **8x8 Work** and **8x8 Contact Center**, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your **Copper** contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.

## Audience

This guide is intended for **Copper** administrators who use version 1.0 of **8x8 Work** and/or **8x8 Contact Center** integration with **Copper**.

## Availability

8x8 integration with **Copper** is currently available in the United States and the United Kingdom.

## Features

8x8 integration with **Copper** supports integration with 8x8 **8x8 Work** and 8x8 **8x8 Contact Center**.

**8x8 Work for Copper offers the following features:**

- Communicate with users via the voice channel and serve customers faster.
- Access data from your CRM through an integrated interface
- Tap contextual information about the user and offer high-quality service. Be ready for any call by previewing matching contact record details before accepting a call, as well as see past interactions with the caller.
- Reduce the waiting time for the caller while you look up record details.
- Access contacts from your **8x8 Work** contact directory for quick search and calling.
- Quickly and intuitively log call details into **Copper** and stay on top of communication with users.
- Improve customer service with advanced call handling capabilities, such as call transfer and multiple party calling.

**8x8 Contact Center for Copper offers the following features:**

- Communicate with customers via phone, voicemail, and chat channels.
- Access data from your CRM through an integrated **8x8 Agent Workspace**.
- Tap contextual information about the customer and offer high-quality customer service.
- Ability to perform warm/cold call transfers between agents. This feature is only available in **8x8 Agent Workspace**.

## Limitations

The **Copper** integration:

- does not currently support click to dial.
- can only be launched in a floating window.

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

Integration with **Copper** supports:

- Company
- Leads
- People