---
title: "Overview: 8x8 Work for Agile CRM"
slug: "overview-8x8-work-for-agile-crm"
updated: 2026-07-23T10:07:36Z
published: 2026-07-23T10:07:36Z
canonical: "help.8x8.com/overview-8x8-work-for-agile-crm"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Work for Agile CRM

8x8 integration with a CRM brings phone communication through a dialer to your **8x8, Inc.****Agile CRM** environment. The application launches conveniently from your **Agile CRM** dashboard, allowing you to combine the benefits of **Agile CRM** with the capabilities of **8x8 Work**, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller has an existing record by searching your **Agile CRM** records. It pops the matching **8x8 Work for Agile CRM** record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.

## Audience

This guide is intended for **Agile CRM** agents who use version 1.0 of **8x8 Work** integration with **Agile CRM**.

## Availability

8x8 integration with **Agile CRM** is currently available in the United States and the United Kingdom.

## Features

Using **8x8 Work for Agile CRM** you can:

- Communicate with users via the voice channel and serve customers faster.
- Tap contextual information about the user and offer high-quality service. Be ready for any call by previewing matching record details before accepting a call, as well as viewing past interactions with the caller.
- Reduce the waiting time for the caller while you look up record details.
- Access records from the **8x8 Work** contact directory for quick search and calling.
- Quickly and intuitively log call details into **Agile CRM** and stay on top of communication with users.
- Improve customer service with advanced call handling capabilities, such as call transfer and multiple-party calling.

## Limitations

The **Agile CRM** integration:

- Does not currently support click-to-dial
- Can only be launched in a floating window

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

**8x8 Work for Agile CRM** supports the following objects in **Agile CRM**:

- Company
- Contact
- Deal