---
title: "Overview: 8x8 Work for Desk.com"
slug: "overview-8x8-work-for-desk-com"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/overview-8x8-work-for-desk-com"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Work for Desk.com

**8x8 Work for [Desk.com](http://Desk.com)** gives you control of your 8x8 phone from within **[Desk.com](http://Desk.com)**, allowing you to combine the benefits of **[Desk.com](http://Desk.com)** with the capabilities of **8x8 Work**.

The application launches conveniently within **[Desk.com](http://Desk.com)**, enabling you to **click-to-dial**, quickly identify customers based on an inbound call (via records that pop up on an incoming or outgoing call), and improve the efficiency of logging calls. With these records, you can gain full insight into communications with any returning customer, and be prepared to follow up with them whenever they may call.

## Features

Using **8x8 Work for [Desk.com](http://Desk.com)**, you can:

- Manage customer phone calls from a convenient integrated app within **[Desk.com](http://Desk.com)**.
- Record live conversations on demand for accurate data monitoring of your agent or customer interactions, and access the recordings from call logs via a link to call recordings.
- Know who is calling before you accept the call, as well as see past interactions with the caller.
- Quickly and intuitively log call details and follow-up tasks into **[Desk.com](http://Desk.com)** so account teams and management can stay abreast of customer and prospect communication.
- Speed up deal closure and improve customer service with advanced call handling capabilities, such as call transfer and multiple party calling.
- Quickly find and chat or talk with colleagues to serve customers faster or advance prospects through the sales process more quickly.

## Limitations

- No click to answer from the app if you are not using a desk phone.
- Due to existing issues with other browsers, we recommend using Google Chrome for the best user experience.
- Performance is impacted by the number of browser tabs opened in Chrome. Users are encouraged to limit to five to seven browser tabs.
- Does not support the inbound call features of ring groups, auto-attendant, and call queues. Users wishing for these features can access them with other **8x8 Work** solutions.
- **8x8 Work for [Desk.com](http://Desk.com)** needs to be loaded fully for click-to-dial to work in **[Desk.com](http://Desk.com)**.

## Requirements

- Available to **[Desk.com](http://Desk.com)** Next Gen agent only.
- Login access to **8x8 Work** extension.
- Supported browsers: Chrome (PC and Mac)