---
title: "Overview: 8x8 Work for Microsoft Dynamics"
slug: "overview-8x8-work-for-microsoft-dynamics"
updated: 2026-08-02T15:57:28Z
published: 2026-08-02T15:57:28Z
canonical: "help.8x8.com/overview-8x8-work-for-microsoft-dynamics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Work for Microsoft Dynamics

**8x8 Work for Microsoft Dynamics** brings calling capabilities directly into your **Microsoft Dynamics** workspace. The application launches within **Microsoft Dynamics** and enables you to place and receive calls using an integrated dialer.

When you receive an inbound call, the application searches your **Microsoft Dynamics** accounts and contacts to identify the caller. If a match is found, the system displays the corresponding record, allowing you to review customer details before answering the call.

With real-time access to caller information, you can understand previous interactions and respond more effectively.

## Audience

This guide is intended for agents using **8x8 Work for Microsoft Dynamics**.

## Availability

**8x8 Work for Microsoft Dynamics** is currently available in the United States, the United Kingdom, the Republic of Ireland, Belgium, Austria, Netherlands, France, Canada, Australia, and New Zealand.

## Features

- Manage customer phone calls conveniently from an integrated app within **Microsoft Dynamics** with an intuitive interface.
- View caller details and interaction history before answering.
- Reduce caller wait time by accessing information instantly.
- Search and call contacts quickly from the Contacts directory.
- Place calls with one-click dialing.
- Log call details directly in **Microsoft Dynamics**.
- Handle calls efficiently with features like transfer and multi-party calling.

## Limitations

- **Microsoft Dynamics** on-premises installations are not supported.
- The **Microsoft Dynamics** Online integration can only be launched in a floating window.

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

The following **Microsoft Dynamics** objects have been tested with **8x8 Work** integration:

- Account
- Contact
- Activity (used for auto call log generation purposes)
- Lead (by default, this option is turned off)
- Case (only supported for **Microsoft Dynamics** Customer Service)

## Preparation

- Login access to **Microsoft Dynamics** account.
- Login access to an **8x8 Work** extension.