---
title: "Overview: 8x8 Work for Pipedrive"
slug: "overview-8x8-work-for-pipedrive"
updated: 2026-07-23T10:07:25Z
published: 2026-07-23T10:07:25Z
canonical: "help.8x8.com/overview-8x8-work-for-pipedrive"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Work for Pipedrive

**8x8 Work for Pipedrive** brings phone communication through a dialer to your **Pipedrive** environment. The application launches conveniently from your **Pipedrive** dashboard, allowing you to combine the benefits of **Pipedrive** with the capabilities of **8x8 Work**, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller has an existing record by searching your **Pipedrive** accounts and People records. It pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.

## Audience

This guide is intended for **Pipedrive** agents who use version 1.0 of **8x8 Work** integration with **Pipedrive**.

## Availability

8x8 integration with **Pipedrive** is currently available in the United States and the United Kingdom.

## Features

Using **8x8 Work for Pipedrive**, you can:

- Communicate with users via the voice channel and serve customers faster.
- Tap contextual information about the user and offer high-quality service. Be ready for any call by previewing matching record details before accepting a call, as well as viewing past interactions with the caller.
- Reduce the waiting time for the caller while you look up record details.
- Access records from the **8x8 Work** contact directory for quick search and calling.
- Increase agent productivity with integrated one-click dialing.
- Quickly and intuitively log call details into **Pipedrive** and stay on top of communication with users.
- Improve customer service with advanced call handling capabilities, such as call transfer and multiple-party calling.

## Limitations

The **Pipedrive** integration can only be launched in a floating window.

## Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

## Supported CRM objects

**8x8 Work for Pipedrive** supports the **People** object in **Pipedrive**.