---
title: "Overview: 8x8 Work for Zoho"
slug: "overview-8x8-work-for-zoho"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/overview-8x8-work-for-zoho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Work for Zoho

The 8x8 Work for Zoho integration offers seamless, out-of-the-box connectivity with minimal setup. It enhances agent efficiency with features like Screen-Pop for contextual CRM insights, automated interaction logging, click-to-call functionality, and automated record creation for unmatched workflow efficiency. A self-service portal allows easy configuration and customization, ensuring tailored CRM integration to meet business needs.

## Audience

This guide is intended for Zoho agents using the 8x8 Work integration for Zoho.

## Features

8x8 Work for Zoho offers:

- **Out-of-the-box integration**: Enables quick deployment with minimal setup requirements.
- **Screen-pop and contextual information**: Automatically retrieve and present Zoho records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
- **Interaction logging and history**: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as call duration, call recording, and SMS transcript.
- **Automated record creation**: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
- **Click to call**: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time.
- **Configuration and customization**: Configure CRM integration workflows via a self-service administration portal.

## Limitations

- Search does not allow special characters, such as **+**, **&**, **()**, or **@**.
- **Single Sign-On** (SSO) functionality is not supported for Zoho.
- Search does not support possible match results in the integration.
- Due to a non-zero value requirement in Zoho’s backend system, inbound calls with a duration of zero seconds (typically representing missed or rejected calls) cannot be saved as a completed call log.
- The 8x8 integration currently only supports CRM using the following URLs:
  - crm.zoho.com
  - crm.zoho.com.eu
  - crm.zoho.com.uk
  - crm.zoho.com.au
  - crmplus.zoho.com
  - crmplus.zoho.com.eu
  - crmplus.zoho.com.au
- **Zoho** CRM developer version or **Zoho** One are not supported.

## Availability

- The 8x8 for Zoho Integration is available in the United States, the United Kingdom, Australia, and New Zealand.
- The 8x8 for Zoho Integration is compatible with Zoho Standard, Professional, Enterprise, and Ultimate.

## Browser requirements

This integration is only supported in Google Chrome because it uses a Chrome extension to connect with Zoho.

## Supported CRM objects

The following objects have been tested with **8x8 Work** integration:

- Contact (Enabled by default)
- Lead (Enabled by default)
- Account (Disabled by default)
- Vendor (Disabled by default)