---
title: "Overview of integration functionality"
slug: "overview-of-integration-functionality"
updated: 2026-07-23T10:07:04Z
published: 2026-07-23T10:07:04Z
canonical: "help.8x8.com/overview-of-integration-functionality"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview of integration functionality

**8x8 Contact Center** administrators use **8x8 Configuration Manager** to find and configure the following options:

- **8x8 CRM API**: Specify the access credentials and rights an **External CRM** uses to access the **Local CRM** database. The external system can access data from the **Local CRM** for purposes of producing customized reports or synchronizing database data between the two systems.
- **CRM Triggers**: Configure **8x8 Contact Center** to transmit URLs that include activity parameters to an external HTTP server whenever an agent creates, edits, or deletes a customer, case, follow-up, or task record in the **Local CRM**. The HTTP server uses the URL received from **8x8 Contact Center** to run an interaction-specific synchronization, such as a database synchronization.
- **Screen pop**: Configure **8x8 Contact Center** to transmit a URL to an **External CRM** product when an agent is offered, accepts, or completes an interaction. The **External CRM** responds by sending an HTML document containing supplementary information about the interaction to the agent's browser as a pop-up.
- **API Token**: Create and copy the secure access tokens required to enable an external system to access the following **Local CRM** data:
  - Statistical reporting data
  - Recording API
  - External IVR API
  - Real-time statistics reporting data