---
title: "Phone scripts for 8x8 XF Workspace"
slug: "phone-scripts-for-8x8-xf-workspace"
updated: 2026-08-03T13:33:47Z
published: 2026-08-03T13:33:47Z
canonical: "help.8x8.com/phone-scripts-for-8x8-xf-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone scripts for 8x8 XF Workspace

**8x8 Contact Center** phone scripts allow admins to design and control the interaction flow in a contact center. Quickly connect callers with agents and streamline call flow with the 8x8 Interactive Voice Response (IVR) scripts.

In **8x8 XF Workspace**, the IVR script can be an inbound or outbound phone script.

**Inbound phone script example for the **8x8 XF Workspace****

This sample script for **8x8 XF Workspace** :

- Greets callers and prompts for queue selection.
- Forwards callers to the queue.
- Offers callers to opt for callback while waiting in the queue.
- Confirms the callback number.

![Inbound phone script for XF Workspace](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/informal-inbound-phone-script.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A16Z&se=2026-11-03T22%3A52%3A16Z&sr=c&sp=r&sig=8fA6K%2FWdYG%2BwOeN1S7utiJ8KGgfURhm%2BAthOJL4R3YM%3D)

To learn more, see [8x8 Contact Center for Admins—Phone IVR script](/documentation/docs/vcc-create-a-phone-ivr-script) and [8x8 Contact Center for Admins—Create Scripts](/documentation/docs/vcc-create-and-configure-scripts).