---
title: "Play recorded messages"
slug: "play-recorded-messages"
updated: 2026-07-23T10:07:25Z
published: 2026-07-23T10:07:25Z
canonical: "help.8x8.com/play-recorded-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Play recorded messages

**8x8 Contact Center** allows you to play pre-recorded messages during an inbound or outbound call. These messages can be predetermined responses to frequently asked questions, personal greetings, or campaign messages. By playing these messages, you can deliver a faster and consistent response, thereby enhancing customer satisfaction. When you place an outbound call and reach voicemail, you can choose to play your pre-recorded message, such as a campaign message before wrapping up. The application plays the message and terminates the call, allowing the message to continue playing while you move on to the next call. During an inbound call, you may choose to play a welcome message or greetings if you have direct agent access.

**To record a message:**

1. Log in to your 8x8 Agent Workspace account.
2. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)**Show menu** > **My recordings** from the top left corner of the **Control Panel** to bring up options. -Or- Click **Change status ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status-2.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) > My profile**, then click the **My recordings** tab.
3. Select **+ New recording** from the top right of the **Display Panel**. . ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/add-new-recording.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)
4. In the **Name** field, add a relevant name for the recording. This name will be displayed in the list of recordings.
5. In the **Description** field, add a relevant description for the recording. The description will be displayed in the list of recordings.
6. Toggle the switch to enable or disable the playback of the recording during a phone call.
7. Click **Next: Record a message**.
8. In the new dialog that displays, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-call-to-record_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) to call your phone.
9. Answer the call and listen to the instructions.
10. Press the record button ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-record-message-red_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) to record your message.
11. When your are done recording, press the # key or click the record button ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-stop-recording-message-red_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) to stop recording.
12. Your recording starts playing. If you wish to rerecord your message, click the record button again or press 1 on the dialpad.
13. Click **Save** to save your message. Your recording is now available in **My recordings**.

> [!NOTE]
> Note:
> 
> You can have a maximum of ten recordings in your list. When the limit is reached, the **+ New recording** option is grayed out and cannot be selected. To record a new message when the limit is reached, review your recordings and delete the ones that are no longer used.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/record-message.gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)

**To edit a recording:**

1. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)**Show menu** > **My recordings** from the top left corner of the **Control Panel** to bring up options. -Or- Click **Change status ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-change-status-2.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) > My profile**, then click the **My recordings** tab.
2. Click the **Edit** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-edit-recording_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) icon next to the recording.
3. From the **Edit recording** dialog, you can:

- Change the name of the recording.
- Change the description of the recording.
- Enable or disable the toggle switch for the playback of the recording during a call.
- Play the recording.
- Record a new message to replace the old recording.

1. Click **Save changes**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/edit-recording.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)

**To play a recorded message while on a call:**

1. While on a call, click the **Recordings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-recordings_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D) icon from the call panel. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/recordings-call-panel.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)
2. From the list of available recordings displayed, select the message to be played.
3. Click **Play** to play your message and remain on the call after the recording ends. Hang up when you are done. -Or- Click **Play & hang up** to play the recording for the customer while the call is automatically ended, allowing you to focus on the next call. The customer will hear the message playing even after the call drops.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/play-recording-message-on-a-call.gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A14Z&se=2026-11-03T23%3A18%3A14Z&sr=c&sp=r&sig=00r4OMLgg64183kA4dhjHYrtnwba8ELJpAsUHJyVpxs%3D)

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.