--- title: "Quality Management and Speech Analytics 5.14 Release Notes" slug: "quality-management-and-speech-analytics-5-14-release-notes" updated: 2026-07-23T10:07:04Z published: 2026-07-23T10:07:04Z canonical: "help.8x8.com/quality-management-and-speech-analytics-5-14-release-notes" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Quality Management and Speech Analytics 5.14 Release Notes In this release , we have introduced the following enhancement. ## Application of retention policy for evaluated interactions With this release, the storage retention policy is not automatically applied to recorded interactions in the **Quality Management and Speech Analytics** (**QM/SA**) application. Evaluated recordings, transcriptions, and associated data will continue to be retained and available through the **QM/SA** app beyond the storage policy. As of February 12th, 2024, administrators can choose to apply the retention policy to recorded interactions. Primary account administrators will have the option to enable this setting on the **Settings** page of the **QM/SA** app. Once the retention policy is applied, the agent evaluation remains, but the recordings that exceed your storage retention policy are deleted. The **QM/SA** application no longer displays any interaction data. This includes data in the **Search Interactions** page, the **Search Evaluations** page, the **Reports** page, or any other page within **QM/SA** where you may have previously accessed details of an evaluated interaction. > [!NOTE] > Note: > > No action is required to continue the retention of evaluated recordings in the **Quality Management and Speech Analytics** application. **To apply the retention policy in the QM/SA app:** 1. Log in to the 8x8 **Quality Management and Speech Analytics** application as a primary administrator. 2. Click **Settings** and select **System Summary** under the **APPLICATION** panel. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/system-summary-retention-policy.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) 3. To enable the retention policy, select **Apply Storage Retention Policy**. 4. A notification message appears stating this action cannot be undone. Type **DELETE** into the field to confirm your action. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/confirm-application-storage-policy.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) 5. Click **Confirm** to proceed. 6. Click **Save** to register the changes to your tenant. > [!NOTE] > Note: > > The **Interactions Details** panel will not display any interaction data for deleted interactions. > [!NOTE] > Note: > > These changes to the retention policy apply to the storage policies for **8x8 Work** and **8x8 Contact Center** customers. > [!WARNING] > Important: > > Evaluations associated with voice interactions manually deleted from the **QM/SA** app will display the same message for deleted interactions. Fields related to interactions configured in the **Settings** page under **Application > Information Display > Interactions** will not display any information. The following message appears for deleted interactions or for interactions that have met their storage retention policy: **You’re seeing this message because the retention policy for this evaluated interaction has either expired or the interaction has been deleted. Therefore, any audio recordings, videos, or transcripts have been removed.** To learn more about storage add-ons for your storage policy, see [storage add-ons FAQ](/support/docs/8x8-storage-add-ons-and-admin-console-storage-policy). ## Display of warning message for retention policy The examples below show instances where the interaction details were available in the **QM/SA** app. **The evaluation summary report** While reviewing the Evaluation Summary report, you might come across messaging for evaluated interactions that have been deleted or have met their storage retention policy. You can access this report by selecting **Reports** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/reports-icon_14x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) > **New** > **Evaluation Summary**. Select an interaction from the list. The **Interactions Details** panel is displayed with a warning message indicating the application of 8x8's storage retention policy. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/evaluation-summary-report.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) **The evaluations list** While reviewing the Evaluations list, you might come across messaging for evaluated interactions that have been deleted or have met their storage retention policy. You can access this list by selecting **Search Evaluations** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/search-evaluations-icon_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D). Select an interaction from the list. The **Interactions Details** panel is displayed with a warning message indicating the application of 8x8's storage retention policy. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/deleted-interaction-details.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) **The coaching form for evaluations** While reviewing a coaching form for an evaluation, you might come across messaging for evaluated interactions that have been deleted or have met their storage retention policy. You can access this form from the **Search Evaluations** page. After selecting an interaction from the list, navigate to **Actions Menu**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D)> **Edit Evaluation** > **Coaching**. The **Interactions Details** panel is displayed with a warning message indicating the application of 8x8's storage retention policy. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/evaluation-coaching.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) **Editing an evaluation** While editing an evaluation, you might come across messaging for evaluated interactions that have been deleted or have met their storage retention policy. To edit an evaluation, navigate to the **Search Evaluations** page. After selecting an interaction from the list, navigate to **Actions Menu**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) > **Edit Evaluation**. A warning message is displayed indicating the application of 8x8's storage retention policy. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/edit-evaluation.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) **Exporting an evaluation** While exporting details of an evaluation, you might come across messaging for evaluated interactions that have been deleted or have met their retention policy. To export an evaluation, navigate to the **Search Evaluations** page. After selecting an interaction from the list, navigate to **Actions Menu**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) > **Export Evaluation Details**. The **Interactions Details** section is displayed with a warning message indicating the application of 8x8's storage retention policy. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/export-evaluation-report.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) **The evaluation report** While reviewing an evaluation report, you might come across messaging for evaluated interactions that have been deleted or have met their storage retention policy. You can access this report from the **Search Evaluations** page. After selecting an interaction from the list, navigate to **Actions Menu**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-menu_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D) > **Open Evaluation Report**. A warning message is displayed at the top of the page indicating the application of 8x8's storage retention policy. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/evaluation-report.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D)