---
title: "Real-Time Monitoring"
slug: "real-time-monitoring"
updated: 2026-07-23T10:07:45Z
published: 2026-07-23T10:07:45Z
canonical: "help.8x8.com/real-time-monitoring"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Real-Time Monitoring

Supervisors can now access the monitoring tool not only from the main menu in **(Undefined variable: 8x8VariablesSet.AgtConsole)**, but also from an easy-to-access **Monitoring** tab next to **Customers**, **Tasks**, and **Cases** tab. Monitoring allows supervisors to review and actively monitor agents, queues, groups, and campaigns.

**To access Monitoring tab:**

1. Log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**.
2. If configured by your administrator, the Monitoring tab appears along with other **Local CRM** tabs. You can also access the Monitoring tool via the main menu.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AGUIMonitoring02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A26Z&se=2026-11-03T23%3A20%3A26Z&sr=c&sp=r&sig=8%2B3sBXKu1KuE0ydYP6vSRot8i3V8Hc1%2B%2Bv8fWN%2BH%2FGk%3D)

**Giving Access to Monitoring Tab**

As an administrator, you can enable the Monitoring tab for supervisors. You must log into **8x8 Configuration Manager** and enable this option for each supervisor individually.

**To enable the Monitoring tab:**

1. Log in to **8x8 Configuration Manager**.
2. Go to **Agents**.
3. Find the desired agent and click **Edit**.
4. Open **CRM & Tab permissions**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CMMonitoring01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A26Z&se=2026-11-03T23%3A20%3A26Z&sr=c&sp=r&sig=8%2B3sBXKu1KuE0ydYP6vSRot8i3V8Hc1%2B%2Bv8fWN%2BH%2FGk%3D)
5. Select the **Monitoring** check box.
6. Click **Save**. The next time the supervisor logs in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**, they see the Monitoring tab.

> [!NOTE]
> Note:
> 
> By default, the **Monitoring** tab is added as the last tab in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. You can change the order of display by dragging and dropping it in a new location.

**Ability to define display order of tabs in (Undefined variable: 8x8VariablesSet.AgtConsole)**

You can change the order of tabs in **(Undefined variable: 8x8VariablesSet.AgtConsole)** as you prefer, to optimize efficiency and convenience.

**To change the order of tabs:**

1. In **8x8 Configuration Manager**, go to **Agents**.
2. Find the desired agent and click **Edit**.
3. Open **CRM & Tab permissions**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CMMonitoring02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A26Z&se=2026-11-03T23%3A20%3A26Z&sr=c&sp=r&sig=8%2B3sBXKu1KuE0ydYP6vSRot8i3V8Hc1%2B%2Bv8fWN%2BH%2FGk%3D)
4. Select a row and drag to the desired location. The order of tabs takes effect next time the agent logs in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**.

**Ability to pop open the monitoring window**

Supervisors can open the monitoring window in a separate pop-up window. Click the arrow on top-right corner of the **(Undefined variable: 8x8VariablesSet.AgtConsole)** Monitoring window for the pop-up window to open. To go back to the Monitoring window inside the **(Undefined variable: 8x8VariablesSet.AgtConsole)**, click the arrow again.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AGUIMonitoring03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A26Z&se=2026-11-03T23%3A20%3A26Z&sr=c&sp=r&sig=8%2B3sBXKu1KuE0ydYP6vSRot8i3V8Hc1%2B%2Bv8fWN%2BH%2FGk%3D)

**Improved Monitoring**

- The monitoring data is updated even when the supervisor is on **Break** status.
- The last monitoring configuration before the supervisor logs out is saved, and is presented when they log back in.