---
title: "Receive Calls"
slug: "receive-calls"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/receive-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive Calls

When you receive a call, the call control panel pops up to indicate an inbound call. Click to accept on the call control panel. With an inbound call, [the matching contact record may be presented to you based on your screen pop settings](/documentation/docs/view-screen-pop-and-call-activity).

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ScreenPop_Inbound.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A57%3A00Z&se=2026-11-03T23%3A57%3A00Z&sr=c&sp=r&sig=PxIVOTuzRs5arysifSk8APLYjvlNHM2MYEdGacTvsOo%3D)

> [!NOTE]
> Note:
> 
> If your extension does not use a desk phone, you must accept the call in the softphone client.