---
title: "Relocated Interaction Transfer Button"
slug: "relocated-interaction-transfer-button"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/relocated-interaction-transfer-button"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Relocated Interaction Transfer Button

In 8x8 **8x8 Contact Center**, transfer interaction button is now available in the context menu when selecting an element in the **Agents** or **Queues** lists. The option is available for blind call transfer to an agent or queue, chat transfer to a queue, or email transfer to a queue. Prior to this release, the transfer button was located separately at the bottom of the **Control Panel**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interaction-transfer01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A02Z&se=2026-11-03T23%3A18%3A02Z&sr=c&sp=r&sig=epotWnnvkywCtspYOPDbbpHoSuv0ChB%2BhzEHeHhb4QM%3D)

**To blind transfer an interaction to another agent:**

1. Notify the current caller about the transfer.
2. While in an active call on line **1**, click line **2** in the **Phone** tab. **(Undefined variable: 8x8VariablesSet.AgtConsole)** automatically places the phone interaction on line **1** on hold.
3. Click the **Agents** tab to see a list of agents currently logged in to **(Undefined variable: 8x8VariablesSet.AgtConsole)** and their current status.
4. Select an agent from the list, and click to bring up the context menu.
5. Initiate a call or a chat with the agent by choosing **Make a call** or **Start a chat**.
6. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_transfer_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A02Z&se=2026-11-03T23%3A18%3A02Z&sr=c&sp=r&sig=epotWnnvkywCtspYOPDbbpHoSuv0ChB%2BhzEHeHhb4QM%3D) to transfer the interaction to another agent or queue. You get a confirmation message to transfer. Click yes to **Confirm**.

For details, see our content on [transferring phone interactions](https://docs.8x8.com/8x8WebHelp/contact-center/agent-workspace/Content/TransferPhoneInteraction.htm), [transferring chat interactions](https://docs.8x8.com/8x8WebHelp/contact-center/agent-workspace/Content/AgtChatTransferToQueue2.htm), and [transferring email interactions](https://docs.8x8.com/8x8WebHelp/contact-center/agent-workspace/Content/AgtEmailInteractionsTransferToQueue.htm).