---
title: "Reporting on Direct Agent Calls"
slug: "reporting-on-direct-agent-calls"
updated: 2026-07-23T10:07:36Z
published: 2026-07-23T10:07:36Z
canonical: "help.8x8.com/reporting-on-direct-agent-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting on Direct Agent Calls

The agent is not offered any post processing activity for a DAA call. Contact Center supervisors can track DAA calls through the Detailed Transactions Activity report.

**To access the Detailed Transactions Activity report:**

1. In **(Undefined variable: 8x8VariablesSet.AgtConsole)**, select **Report** from the menu.
2. Generate a report using the existing reporting template.
3. Select **New Report**.
4. Select **Detailed Transaction Activity** master report from the list and click **Next**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CfgMgrReportWizard01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A29Z&se=2026-11-04T00%3A17%3A29Z&sr=c&sp=r&sig=SrAoXI8XDdLbyCbv5U%2BluYLmT8HoHU4LAzWKKxubIK0%3D)
5. Enter the desired time range and select the desired queues.
6. Select **Save** and **Run**. A new report generates and opens in Excel. Look under the Type to find DAA calls. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CfgMgrReportWizard02.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A29Z&se=2026-11-04T00%3A17%3A29Z&sr=c&sp=r&sig=SrAoXI8XDdLbyCbv5U%2BluYLmT8HoHU4LAzWKKxubIK0%3D)