---
title: "Ring Groups"
slug: "ring-groups"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/ring-groups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ring Groups

Ring groups in **8x8 Work** allow multiple users to receive incoming calls routed to a shared team, department, or function (such as reception, support, or shared services).

Users assigned to ring groups can view and manage all their groups from the dedicated **Ring Groups** tab in **8x8 Work** for Desktop and Web.

If a user is not assigned to any ring group, the **Ring Groups** tab will not appear in their **8x8 Work** interface.

## How Ring Groups Behave

The **Ring Groups** tab adapts dynamically to the user's permissions and ring group configuration:

- **Groups with login/logout permissions**
  - Users can manually log in or log out.
  - This allows users to choose when they are available to receive calls.
- **Groups without login/logout permissions**
  - Users are always active members.
  - Login/logout options do not appear.
  - These groups are often used for routing or forwarding and do not require user action.
- **Automatic interface behavior**
  - If a user is assigned only non-interactive ring groups, and the admin has disabled the visibility setting, the Ring Groups tab is automatically hidden.
  - This keeps the user interface clean and focused.

### Visibility of the non-interactive ring groups

Administrators can control whether non-interactive ring groups appear in the **Ring Groups** tab by using the **Display ring groups without login/logout control** setting throught the **Work Apps Settings** section in the **8x8 Admin Console**:

- **When enabled**: Users see all assigned ring groups, even those they cannot log in or out of.
- **When disabled**: Users see only ring groups that support manual login/logout.

For configuration steps, see [8x8 Admin Console - Configure Work Apps Settings.](/documentation/docs/configure-work-apps-settings)

## Access and manage your ring groups

Depending on your organization’s setup, you may:

- Be **logged in automatically** to your ring groups when signing into 8x8 Work

Or

- Choose to **log in manually** after opening the Ring Groups tab.

By default, users are automatically logged in to all assigned ring groups.

To manage your ring groups:

1. Open **8x8 Work** for Desktop or Web.
2. In the left navigation, click **Ring Groups** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-ring-groups_17x18(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A25Z&se=2026-11-03T22%3A12%3A25Z&sr=c&sp=r&sig=bZtbOccSxihMlNJtSdou4e6JbsolhyjxJfpqOZOIBjM%3D).
3. From the list of assigned groups, you may:
  - Log in or log out of your assigned ring groups, if permitted by your administrator.
  - See whether each group is **Available** or **Logged in**.
  - Click **Analytics** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-analytics-from-rg_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A25Z&se=2026-11-03T22%3A12%3A25Z&sr=c&sp=r&sig=bZtbOccSxihMlNJtSdou4e6JbsolhyjxJfpqOZOIBjM%3D)(if available in your subscription) to open ring groups insights in Analytics for 8x8 Work.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ring-group-tab-login-logout(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A25Z&se=2026-11-03T22%3A12%3A25Z&sr=c&sp=r&sig=bZtbOccSxihMlNJtSdou4e6JbsolhyjxJfpqOZOIBjM%3D)

## Benefits

- **Centralized visibility**: All assigned ring groups appear in one place.
- **Improved call management**: Users can control their availability for specific groups.
- **Focused user experience**: Displays only the ring groups that users can actively manage.
- **Smart UI behavior**: The **Ring Groups** tab hides automatically when the user has no interactive groups and visibility is disabled.
- **Faster workflows**: Direct access to ring group analytics for performance insights.
- **Admin governance**: Administrators control visibility of ring groups.
- **Default setting**: Visibility of non-interactive ring groups is OFF by default.

## Summary

The **Ring Groups** tab provides a streamlined way for users to view and manage all assigned ring groups in **8x8 Work** for Desktop and Web. It enhances call-handling efficiency and minimises interface clutter, while administrators maintain full control over visibility and user permissions through **Work Apps Settings** in the **8x8 Admin Console**.