---
title: "Enable the integration for Salesforce Sales Engagement"
slug: "salesforce-enable-the-integration-for-salesforce-sales-engagement"
updated: 2026-07-23T10:07:45Z
published: 2026-07-23T10:07:45Z
canonical: "help.8x8.com/salesforce-enable-the-integration-for-salesforce-sales-engagement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable the integration for Salesforce Sales Engagement

**8x8 Contact Center** for **Salesforce** now supports Sales Engagement. **Salesforce** Sales Engagement, previously known as High Velocity Sales, is a license-based feature designed to support productivity for contact center agents that process a high amount of outbound calls.

> [!NOTE]
> Note:
> 
> You must purchase a Sales Engagement license prior to enabling this feature in your integration system.

**To enable Sales Engagement in your Salesforce integration with 8x8 Contact Center:**

1. As an admin, log in to your **Salesforce** account.
2. Select the **Home** tab.
3. In the left navigation menu, search for **Call Centers** or go to **Feature Settings > Service > Call Center > Call Centers**.
4. The page displays the available call center packages installed.
5. Click **Edit** next to the name of the call center for which you want to enable this feature.
6. In the **Call Center Detail** section for the call center, click **Edit**.
7. In the **General Information** section, go to the **CTI Adapter URL** field, and add the parameter **hvsEnabled=true** at the end of the URL.

> [!NOTE]
> Note:
> 
> It is recommended to copy the CTI Adapter URL and edit it separately, in a notepad, to have a better view of the overall format of the URL.

Example of CTI Adapter URL with HVS enabled for **8x8 Contact Center**: https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?companel=vcc&env=salesforce&vccDomain=https://sso.8x8.com/login/vcc-na5&vccmode=3&ssoMode=false&**hvsEnabled=true**

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sfdc-enabling-HVS-vcc.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D)
8. Click **Save**.

Once enabled, agents can access Sales Engagement from their integrations account.

To use Sales Engagement, agents must log into their account, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-app-launcher_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D), and select the HVS app from the apps list.

## Call dispositions in Sales Engagement

By default, the call disposition codes in Sales Engagement are:

- Call Back Later
- Left Voicemail
- Meaningful Connect
- Not Interested
- Unqualified

The disposition codes can be updated by the admin to match the disposition codes used in your **8x8 Contact Center**. For more information regarding creating and editing transaction codes, click [here](/documentation/docs/create-transaction-codes).