---
title: "Search for cases"
slug: "search-for-cases"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/search-for-cases"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Search for cases

All **8x8 Contact Center** cases are accessed from the [Cases](/documentation/docs/manage-customers-cases-follow-ups-and-tasks-in-local-crm#cases) tab. By default, all cases assigned to you are listed. You can also access case records that are:

- assigned to you
- assigned to your group
- created by you
- all your drafts

> [!NOTE]
> Note:
> 
> The ability to view, create, edit, and delete case records is available to you if your administrator grants the necessary privileges.

You can search and retrieve case records by performing a basic or advanced search.

- **Basic Search**: Allows you to search for cases:
  - by case number
  - by case subject
  - created by specific agents or customers
  - assigned to specific agents or groups
- **Advanced Search**: Allows you to search for cases by any field defined in a case record. You can create nested queries by using the AND logical operator. Additionally, you can search for multiple values for a field. For example, to access all cases that are unassigned and in the open status, you can search for multiple values by selecting the open and unassigned statuses. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/advanced-case-search.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A57%3A00Z&se=2026-11-03T23%3A57%3A00Z&sr=c&sp=r&sig=PxIVOTuzRs5arysifSk8APLYjvlNHM2MYEdGacTvsOo%3D) Use the advanced search feature to search for a larger set of default and custom fields than are available in basic search. To perform an advanced search, click **Advanced** from the simple search window.

**Perform a basic search for cases**

1. Go to the **Cases** tab.
2. In the **Display Panel**, click **Search**. 8x8 Agent Workspace displays the basic search interface.
3. Click **Search** to retrieve all cases. OR Perform any or all of the following, and click **Search**:

A list of case records matching the search criteria displays.
  - Enter a case number.
  - Enter a case subject.
  - Select the agent(s) or customer who created a case.
  - Select an agent, or group to retrieve cases assigned to them.

**Perform an advanced search for cases**

1. Go to the **Cases** tab.
2. In the **Display Panel**, click **Search**. 8x8 Agent Workspace displays the basic search interface.
3. Click **Advanced**.
4. Select a search criteria such as account, company, case number, etc, and enter a value.
5. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-add-interaction_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A57%3A00Z&se=2026-11-03T23%3A57%3A00Z&sr=c&sp=r&sig=PxIVOTuzRs5arysifSk8APLYjvlNHM2MYEdGacTvsOo%3D) to add additional search criteria and further refine your search.
6. Click **Search** to retrieve the cases. A list of case records matching the search criteria displays.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.