---
title: "Search for tasks"
slug: "search-for-tasks"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/search-for-tasks"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Search for tasks

All **8x8 Contact Center** tasks are accessed from the [Tasks](/documentation/docs/manage-customers-cases-follow-ups-and-tasks-in-local-crm#tasks) tab. You can search and retrieve task records by performing a basic or advanced search.

- **Basic search**: Allows you to search for tasks:

**To perform a basic search for tasks:**

  1. Go to the **Tasks** tab.
  2. In the **Display Panel**, click **Search**. 8x8 Agent Workspace displays the basic search interface.
  3. Click the **Search** button to retrieve all tasks. OR Perform any or all of the following, and click **Search**:
    - Enter a task number.
    - Enter a task subject.
    - Select an agent who created a task.
    - Select an agent or group to retrieve tasks assigned to them.

A list of task records matching the search criteria displays.
  - by task number
  - by task subject
  - created by specific agents
  - assigned to specific agents
- **Advanced search**: Allows you to search for tasks by any field defined in a task record. You can create nested queries by using the AND logical operator. Additionally, you can look for multiple values for a field. For example, to access all media types, you can search for multiple values such as the phone, chat, email, and voicemail statuses. Use the advanced search feature to search for a larger set of default and custom fields than are available in basic search. To perform an advanced search, click **Advanced** from the basic search window. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/advanced-task-search.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A11Z&se=2026-11-03T23%3A38%3A11Z&sr=c&sp=r&sig=I7F5cWEI07Dcgjy9b9vfNcMU25LeMonNWOw3mJ1WLJg%3D)

The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.