---
title: "Send and receive notifications"
slug: "send-and-receive-notifications"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/send-and-receive-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send and receive notifications

If you are logged into 8x8 Work for Mobile as an admin, through the **Mobile Admin Dashboard** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(290).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D)> **Notification center** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(291).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D), you have the ability to:

- Check notifications about platform status updates (outages or incidents).
- Detect setup anomalies and notify.

## Notification center features

Through **Notification center** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(292).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D), admins receive notifications about the system status and updates of certain components monitored by 8x8. In case of incidents, network admins can perform basic operations and react quickly.

> [!NOTE]
> Note:
> 
> Admins can navigate the notifications timeline, but they cannot reply to these types of messages.

The notification center:

- Supports several types of messages, read/unread status, delete, notification type subscription settings.
- Displays the incident notifications for one week only. The system deletes the notifications older than one week.

Through the notification center, admins can receive the following type of messages :

- **Outage** - red level - For one or multiple 8x8 services down.
- **Incident** - orange level - For performance or other incidents as reported by the CS team.
- **Information** - blue level - For example, to deliver various information to admins.
- **Normal update** - green level - For example, when an outage ends or an incident is resolved.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(293).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D)

## Access details incidents

Admins can access and display details about the outages and incidents by accessing the notification center.

**To access Notification Center (Alerts):**

1. While in the **Mobile Admin Dashboard** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(294).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D) screen, tap the **Alerts** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(295).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D) option in the header.
2. In the **Alerts** screen, a list of the incident notifications displays.
3. Tap the notification whose details you want to see.
4. In a new screen that opens, the incident details displays. You can see a description of the incident, as well as the affected areas of the 8x8 platform.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(296).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(297).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A47Z&se=2026-11-03T22%3A51%3A47Z&sr=c&sp=r&sig=VKT0GG90FLD44g4xUP3qSXMu5XETmSv%2By%2BEd5D3hFnA%3D)