---
title: "Send Onboarding Information"
slug: "send-onboarding-information"
updated: 2026-10-26T12:03:09Z
published: 2026-10-26T12:03:09Z
canonical: "help.8x8.com/send-onboarding-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Onboarding Information

When you assign a service to a contact (upgrade a contact to a user) or create a new user, the system automatically sends a welcome email to the user. The welcome email includes the user's name, extension and phone number, the phone model, and more.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VOCM-UsersWelcomeEmail01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A25Z&se=2026-11-03T22%3A51%3A25Z&sr=c&sp=r&sig=BUinbmfcsOE7APwlM944mYzR8HPp2j1OXdmE8h0KcI0%3D)

**To disable sending onboarding information to users:**

1. In 8x8 Admin Console, go to **Home > Users**.
2. While creating or editing the user, scroll down to see **Onboarding information**.
3. Click to disable **Send welcome email**. This option is enabled for new users by default.
4. Click to save the user profile. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/user-onboarding-information.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A25Z&se=2026-11-03T22%3A51%3A25Z&sr=c&sp=r&sig=BUinbmfcsOE7APwlM944mYzR8HPp2j1OXdmE8h0KcI0%3D)

You can send a welcome email later after a user is created. Go to **Home > Users** and click **Send welcome email** from the ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-More_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A25Z&se=2026-11-03T22%3A51%3A25Z&sr=c&sp=r&sig=BUinbmfcsOE7APwlM944mYzR8HPp2j1OXdmE8h0KcI0%3D) menu next to the user.