---
title: "Confirm your ServiceNow configuration"
slug: "servicenow-confirm-your-servicenow-configuration"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/servicenow-confirm-your-servicenow-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Confirm your ServiceNow configuration

Your active configuration should be listed in the **OpenFrame Configurations** display with the width and height of the telephone icon.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/confirm.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D)

**To confirm ServiceNow configuration:**

1. Click the **Phone** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-phone-servicenow_18x18(2).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D) icon to confirm successful integration. The **8x8 Work** control panel pops up.

> [!WARNING]
> Important:
> 
> If you are on Chrome and do not see **8x8 Work for ServiceNow**, verify whether you have [configured Chrome for the integration](/documentation/docs/content-overview-8x8-work-for-servicenow#before-you-begin).
2. Log in to your **8x8 Work** account.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/log-in-virtual-office.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D)
3. After you log in to the integration, click the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(3).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D) icon to confirm the integration is active. The list of associations displays.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/settings-virtual-office(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D)
4. Click **Integrations**. Successful integration with **ServiceNow** is indicated with a green check mark.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/settings-virtual-office-success.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A48Z&se=2026-11-03T22%3A53%3A48Z&sr=c&sp=r&sig=yHQvdRtiRi5Qc11q0D03A0tBURq9zW7OmI2FQhYCAAI%3D)