---
title: "Set up 8x8 Contact Center for Zendesk"
slug: "set-up-8x8-contact-center-for-zendesk-3-1"
updated: 2026-08-02T15:57:28Z
published: 2026-08-02T15:57:28Z
canonical: "help.8x8.com/set-up-8x8-contact-center-for-zendesk-3-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up 8x8 Contact Center for Zendesk

8x8 for **Zendesk** seamlessly integrates your**8x8 Contact Center** and **8x8 Work** solutions. To take advantage of the 8x8 integration with **Zendesk**, you must download the 8x8 integration app from the **Zendesk** marketplace and configure it. Configuring **8x8 Work** or **8x8 Contact Center** for **Zendesk** requires you to:

**Step 1: Install the **Zendesk** integration package**

Installing **8x8 Work** for **Zendesk** is a one-time task for the administrator. After the 8x8 integration package is installed, the 8x8 integration app is available to all **Zendesk** agents. The integration package supports integration with either **8x8 Work** or **8x8 Contact Center**.

To install the integration package:

1. Log in to **Zendesk** as an administrator.
2. Click the **Zendesk** products menu in the top bar, then select **Admin Center**.
3. Click **Apps and integrations** in the left sidebar.
4. Click **Zendesk** Support apps.
5. Click the **Marketplace** button in the top right.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/access-marketplace.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D)
6. Use the search bar to find the 8x8 integration app.
7. Select the 8x8 integration from the list of results and click **Install**.
8. Select your account from the list.
9. Click **Next**. The app installs and opens in edit mode for you to fill in the required details as described in the step below.

**Step 2: Create a custom solution for **8x8 Contact Center** and **8x8 Work** users**

For the installation to be complete, you must customize the 8x8 integration for **8x8 Contact Center** users or **8x8 Work** users:

**To create a custom integration solution for **8x8 Contact Center****

1. In the 8x8 integration form add a title for your integration such as *8x8 Integration VCC*.
2. For **Virtual Contact Center**, enter **true**. By default, the setting is false.

> [!NOTE]
> Note:
> 
> Your answer is case sensitive.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/integration-config-cc-true.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D)
3. Enter the **AGUI destination host** URL for VCC tenants:
  - For a mode 1 tenant, enter the base URL such as *vcc-na1.8x8.com*.
  - For tenants in other modes, leave it blank.
4. Enter your **Tenant’s name**:
  - For VCC modes 2 and 3 to enable **Single Sign-On**.
  - For VCC mode 1, leave it blank.
5. Enter the **VCC Mode**. Mode 3 tenant is selected by default. If you do not add a mode or leave the field blank, the system will default to mode 3.
6. Set **SSO Mode** to **true** for mode 2 or 3 tenant. Mode 1 does not support **Single Sign-On**. The default SSO mode is false.
7. If you set the **SSO Mode** as true for mode 2 or 3 tenants in the previous step, enter the **SSO Url** such as *https://sso.8x8.com/login/vcc-na1*.

> [!NOTE]
> Note:
> 
> If a customer is on an na6 cluster and a mode 3 tenant, the vccDomain is: `https://sso.8x8.com/login/vcc` instead of `https://sso.8x8.com/login/vcc-na6`[.](https://sso.8x8.com/login/vcc)
8. Click **Install**.

> [!NOTE]
> Note:
> 
> If you move away from this page before you click **Install**, the information you entered in this page will be lost.

**To create a custom solution for **8x8 Work****

1. In the 8x8 integration form add a title for your integration such as *8x8 Integration Work*.
2. Set **SSO Mode** to **true**
3. Enter the **SSO Url** such as *https://sso.8x8.com/login/vcc-na1*.
4. Click the check box to enable **Next Generation of UC**. This enables the new integration experience. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/enable-next-gen-ui.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D)
5. Click **Install**.

> [!NOTE]
> Note:
> 
> If you move away from this page before you click **Install**, the information you entered in this page will be lost.