---
title: "Set up 8x8 Work for Desk.com"
slug: "set-up-8x8-work-for-desk-com"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/set-up-8x8-work-for-desk-com"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up 8x8 Work for Desk.com

> [!WARNING]
> Important:
> 
> For **[Desk.com](http://Desk.com)** administrators only.

Configuring **[Desk.com](http://Desk.com)** to integrate with **8x8 Work** app is quick and simple. It is a one-time task for the administrator. Once configured, the app is available to all **[Desk.com](http://Desk.com)** agents.

1. Log in to **[Desk.com](http://Desk.com)** account with admin privileges.
2. Navigate to **Admin > Settings > Site Settings**.
3. **Enable Phone Integrations** to **ON**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/DeskSetup00.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A37Z&se=2026-11-03T23%3A19%3A37Z&sr=c&sp=r&sig=TF7e6UT3tavWhvwyFCgFPKABUQFwzwwIZO69CdNy9jI%3D)
4. Navigate to **Channels** tab.
5. Click the **Phone** tab.
6. In **Phone > General** tab, set **Phone Calls Enabled** to **ON**.
7. In **Phone >Integrations** tab, click **Add Phone Integration** and enter the following details:

> [!NOTE]
> Note:
> 
> We recommend the height and width to be 620 and 250 for optimal viewing.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/DeskSetup01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A37Z&se=2026-11-03T23%3A19%3A37Z&sr=c&sp=r&sig=TF7e6UT3tavWhvwyFCgFPKABUQFwzwwIZO69CdNy9jI%3D)
  - Name: 8x8 VO Plugin
  - URL: https://voapi.8x8.com/generic/index.html?pluginType=desk
  - Height: 620
  - Width: 250
8. Select agents who need the **8x8 Work** app by clicking on each agent individually.
9. Click **Update**. With this, the configuration for integration is complete.
10. To validate, change your role to NextGen Agent. From the header, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_phone_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A37Z&se=2026-11-03T23%3A19%3A37Z&sr=c&sp=r&sig=TF7e6UT3tavWhvwyFCgFPKABUQFwzwwIZO69CdNy9jI%3D). The **8x8 Work for [Desk.com](http://Desk.com)** app launches.
11. Enter the credentials of your **8x8 Work** extension and sign in.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/DeskAppLogin.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A37Z&se=2026-11-03T23%3A19%3A37Z&sr=c&sp=r&sig=TF7e6UT3tavWhvwyFCgFPKABUQFwzwwIZO69CdNy9jI%3D)