---
title: "Set up call handling tone"
slug: "set-up-call-handling-tone"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/set-up-call-handling-tone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up call handling tone

While you are on a call, different calls events can occur. Choose to play different tones for each interaction that occurs to easily recognize them:

- **Call End** - plays when the call drops or the other party ends the call
- **Call Hold** - plays when one party puts the call on hold
- **Call Transfer** - plays when one party successfully transfer the call

If you find these tones distracting, you select to toggle off the call handling tones.

**To control the call handling tones:**

1. Go to **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings-menu_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A56Z&se=2026-11-03T22%3A12%3A56Z&sr=c&sp=r&sig=hfqy1TkvQPupSVNH%2FOJyrun5xQWO6quwyIGb%2BMi7Mik%3D)** > **Audio & Video** page.
2. In the **Audio & Video** settings page, select to toggle on/off **Enable handling tones**.
3. Optional: Click info ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-details-room_15x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A56Z&se=2026-11-03T22%3A12%3A56Z&sr=c&sp=r&sig=hfqy1TkvQPupSVNH%2FOJyrun5xQWO6quwyIGb%2BMi7Mik%3D) to see which tones play when **Call handling tones** is enabled.

By default, the **Enable handling tones** toggle is **On**, but you can disable it anytime.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/enable-call-handling-tones.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A56Z&se=2026-11-03T22%3A12%3A56Z&sr=c&sp=r&sig=hfqy1TkvQPupSVNH%2FOJyrun5xQWO6quwyIGb%2BMi7Mik%3D)

> [!NOTE]
> Notes
> 
> - The **Enable handling tones** option displays only when the **Modern** sound library is selected in tthe **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings-menu_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A56Z&se=2026-11-03T22%3A12%3A56Z&sr=c&sp=r&sig=hfqy1TkvQPupSVNH%2FOJyrun5xQWO6quwyIGb%2BMi7Mik%3D)** > **Notifications** page. The **Enable call hang-up tone** option doesn’t display in the **Audio & Video** settings page. The classic **Hang-up tone** doesn’t play. - If the **Classic** sound library is selected in the **Settings ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings-menu_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A56Z&se=2026-11-03T22%3A12%3A56Z&sr=c&sp=r&sig=hfqy1TkvQPupSVNH%2FOJyrun5xQWO6quwyIGb%2BMi7Mik%3D)** > **Notifications** page, the previous settings toggles display, including the **Enable call hang-up tone** option. The **Enable hang-up tone** option plays only when one party puts the call on hold. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/classic-hang-up%20tone.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A56Z&se=2026-11-03T22%3A12%3A56Z&sr=c&sp=r&sig=hfqy1TkvQPupSVNH%2FOJyrun5xQWO6quwyIGb%2BMi7Mik%3D)